B
Ben East
complete
We've applied fixes to this, we're watching closely to see if the issues stop occurring completely or see if we just fixed one case. Please let us know ASAP if you have any problems but we're expecting it to be fixed! Thanks for reporting!
Mandy Holker
Grace & May - Example in Pic, logs in GitLab
Melissa Warner
nanamacs same issue-
B
Ben East
in progress
The dev team is looking into this.
B
Ben East
B
Ben East
under review
This is a big one along with Underselling which i'm attaching to the post. Our team is seeking out solutions to this problem.
S
Shawn Pepera
this has happened to us a few times this month too
B
Ben East
Merged in a post:
ShipHero/Shopify Fix
Lesley Horner
Tee for the Soul (and others utilizing Ship Hero) are experiencing oversells when using Ship Hero. When an item is purchased on Commentsold, we immediately deduct that same inventory on Shopify. However, because we do not have the capability to update Ship Hero, which is the master over all inventory, Ship Hero finds Shopify's new updated inventory as invalid, and overrides with the inventory Ship Hero has. This caused Shopify to add the item back, which adds it back in Commentsold, which results in an oversell that will never end.
Melissa Warner
Abela
Melissa Warner
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