Account credit didn't get reverse after checkout failed
A
Angelia Upton
What is the shop or customer experiencing?
The customer applied account credit during the checkout attempt which failed; however, Account credits never returned even after more than 45 minutes.
What is the expected behavior?
Once the checkout attempt failed after that, used account credits should’ve returned back to the customer’s account after 30 minutes. Once, the fail safe system updates the credits back to their account.
What error messages are there?
NA
Did you replicate?
NA
What settings were checked?
Checked the customer's account then checked the account credit and credit movement history.
Provide examples, sku, order #, customer names, and screenshots where possible.
SKU: 21786, size : M.
Customer name : Sharonda Fawcett