Roadmap
Changelog
Release Train 1/20/23
new
General
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Product Categories
What Changed
When adding new products to your inventory, you now have the ability to assign them to a category. Product categories allow you to organize your products into groups, similar to webstore and mobile app collections.
How do these vary from Collections? Categories are standard classifications primarily used for other integrations and data purposes for product identification. Collections are for general organization of coupons and sales, and are completely controlled by you to improve your shopper’s experience.
Check out this article in our Help Center to learn more about adding categories to your products (pro tip: you can bulk assign existing products)!
Where to Find It
Navigate to the
Products
tab and select
Add Product
. The Product Category section is visible on the right side of the product detail page.
Screen Shot 2023-01-17 at 2
Why We Love It
Product Categories will feed additional data fields into Google Merchant Center and Klaviyo. This feature is also a major building block for additional features we have planned for later this year!
Release Train 1/20/23
new
CS Payments
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Instant Payouts for CS Payments
What Changed
Need to access your CS Payments funds ASAP?
With Instant Payouts, you can instantly request and send up to $1,000 a day to a supported debit card any day or time, including weekends and holidays.
Funds typically appear in the associated bank account within an hour! This feature is exclusively available for shops on CS Payments, and Instant Payouts are subject to a 1% fee.
To request a CS Payments Instant Payout, you must have:
  • Processed payments with CS Payments for more than 30 days.
  • Generated $1,000 in gross merchandise value (GMV).
Where to Find It
Select
Setup > CommentSold Payments
from the options listed at the top of the page in your CommentSold dashboard. Then, select
Get Paid Instantly
in the top-right corner of the page.
Screen Shot 2023-01-20 at 2
Why We Love It
Faster payouts are a frequently requested feature for CS Payments. This option allows you to quickly access funds when you need it most!
Release Train 11/16/22
new
fixed
General
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New Shooting Stars Report
What Changed
We've added four new reports to help you notice when certain shoppers are starting to buy more- or when their spending is slowing down.
  1. Shooting Stars
    - Best Shoppers. These shoppers rank in the top 5% in the last 180 days for spending.
  2. Rising Stars- Shoppers Spending More than Usual
    . These shoppers' spend does not rank in the top 5% in the last 180 days, but ranks in the top 5% in the past 60 days.
  3. At Risk Stars- Shoppers Spending Less than Usual
    . These shoppers usually rank in the top 5% in the last 180 days, but have not made a purchase in the past 20 days.
  4. Lost Stars- Former Shooting Stars
    . These shoppers ranked in the top 5% in the last 365 days, but have not made a purchase in more than 40 days.
For more information on these reports, check out this article in our Help Center.
Where to Find It
Navigate to
Reports > Shooting Stars.
Note: If your report is blank, you may not have any qualifying "star" customers. If no shoppers have spent $1,000 in the last 180 days, no Shooting Stars exist for your shop.
Why We Love It
These new reports make it easier to see which Shoppers are the most impactful to your business, allowing you to give additional support or love to your rising stars!
Google Analytics Events Update
What Changed
For retailers working with a third-party marketing partner (or have a strong understanding of Google Analytics), this update allows you to enter your Measurement Protocol API. This API allows for more in-depth insight into customer purchase events.
Where to Find It
For information on how to enable additional GA4 events via Measurement Protocol API, please reference our help center documentation here.
Why We Love It
Google Analytics helps you can track the virtual locations your shoppers come from (such as linked ads, social media, web searches), analyze your shoppers' behavior on your site, and gain insight on conversion rates.
Removed Bulk Editing from Product Selections
What Changed
In response to multiple error reports, we have removed the checkboxes on product selections that allowed for bulk editing. We will be looking to bring back the bulk edit functionality in the future with added safeguards against bulk deletion. However, this update is a short term solution to protect your inventory during the busiest time of the year!
Where to Find It
You'll notice this update on the
Products
tab.
Why We Love It
We received multiple reports from customers accidentally deleting a significant batch of products, which required manual updating to fix. This update eliminates the risk associated with deleting a large group of products.
Set Up Google Merchant Center Data Feed
What Changed
We've released a new integration with Google Merchant Center to manage how your product inventory appears on Google Search.
Where to Find It
For more information on using Google Merchant Center, check out this article in our Help Center.
Why We Love It
Google Merchant Center makes it easy to reach thousands of Shoppers each day across Search, Shopping, YouTube, and the web!
Release Train 10/25/22
new
improved
Mobile Apps
Webstore
General
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No Expiration Timers with First Paid, First Served Mode
What Changed
Enabling First Paid, First Serve will now disable cart timers everywhere.
Where to Find It
To enable First Paid, First Served, navigate to
Setup > Enable First Paid First Served
.
You will also see this change in
Setup > Shopping Cart Expiration
. If FPFS is enabled, it will show that cart timers are disabled under this setting.
image-20221020-152919
If FPFS is enabled for a specific customer, that customer will no longer see a cart timer when shopping on your webstore or mobile app.
When FPFS is enabled, shopper will see an “Item not reserved” message in checkout across Webstore, mobile, etc.
image-20221005-015714
Why We Love It
When using First Paid, First Served, cart timers do not apply and can be confusing for shoppers if visible. In the past, many of our shops changed the cart timer to a large value to work around the expiration timers.
Therefore, removing these timers for FPFS improves the shopper's experience. You no longer need to change the cart expiration timers to a large value to simulate removing expiration timers!
New Mobile App Enrollment Flow
What Changed
We have simplified the mobile app request flow! Instead of multiple steps on multiple tabs, the request form is a single, streamlined page.
Check out the updated Help Center article here for more information about the new flow.
Why We Love It
By streamlining this process, we hope to expedite our app turnaround times. This update also makes requesting a mobile app easier than ever!
Customize Referral Program Text
What Changed
You can now customize the text in the referral modal on your Webstore!
webstore RAF
Where to Find It
Navigate to
Setup > Sharing and Referral Program
. Then, select
Webstore
from the dropdown menu.
Why We Love It
A referral program is a great way to leverage loyalty, acquire new customers, and grow revenue. This update allows you to customize this section to fit your brand and promote your program!
Release Train 8/31/22
new
Mobile Apps
Webstore
General
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Exclude Product Descriptions from Search
What Changed
You now have the option to exclude product descriptions from the search query on your mobile app and webstore! This is a setting you will need to disable if you would like to exclude keywords from product descriptions from your search results.
Where to Find It
To exclude product descriptions from your search results, navigate to the bottom of Webstore Content > Preferences. Search product descriptions for mobile & webstore is enabled by default, so to exclude them, you’ll need to toggle the switch to Disabled.
image-20220826-153925
Why We Love It
When a shopper utilizes the search feature, it searches several fields including product description. Therefore, if a shopper searches for “jeans”, the search could display tops as well if the product description reads “pairs well with jeans.” The ability to exclude these descriptions from search results can help reduce shopper confusion and serve more relevant products.
Adjusted Revenue for Live History
What Changed
You will now see an Adjusted Revenue value on the Live History. Adjusted Revenue is the total revenue collected minus taxes, shipping, store credit, and coupons. This column can provide a better idea of how much money your live sale generated.
Where to Find It
To view your Adjusted Revenue, navigate to Live > Live History. Then, select the name of the live sale. In the Summary section, you will now see a value for Adjusted Revenue.
Screen Shot 2022-08-29 at 12
Why We Love It
This is a quick way to determine your revenue per live sale if you pay models or hosts based on revenue!
Item Prices Shown in Product Selections
What Changed
We have added columns for Price and Potential Revenue to individual items in the expanded view of the Product Selection display.
Where to Find It
Navigate to Products then select the + next to the Product Selection to expand it. You’ll now see Price and Potential Revenue next to each item.
Screen Shot 2022-08-29 at 12
Why We Love It
This update makes it easy to see the breakdown of prices and potential revenue for each item within a Product Selection.
Release Train 8/19/22
new
General
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Point of Sale is Live!
What Changed
CommentSold has officially launched our Point of Sale System! With a fully integrated back end, you can save time and labor on lengthy workarounds or system disconnects.
Where to Find It
To get started with CommentSold POS, you must first be on CS Payments. Contact our Chat Support team to enroll!
To learn more about our POS requirements and where to order your card reader, check out this article in our Help Center.
Why We Love It
With our POS, you can simplify your fulfillment process with a single inventory management system while creating a better buying experience for your shoppers' online and in-store transactions.
Filter Products by Warehouse Location
What Changed
You can now filter products by a specific warehouse location.
Where to Find It
Navigate to the
Products
tab and select the
Filters
button. Scroll down to the
Inventory Warehouse Locations
section.
Screen Shot 2022-08-19 at 9
Why We Love It
This update makes it simple to locate which products are available for a specific location for better inventory management.
Release Train 8/10/22
new
General
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Filter Waitlists by Collection
What Changed
Waitlists can now be filtered by collection!
Where to Find It
To filter a waitlist by collection, navigate to the
Waitlists
tab. Then, select the Filters button. At the bottom of the modal, you will now see the option to choose a collection.
Screen Shot 2022-08-10 at 3
Why We Love It
This update makes it easy to find popular items when reordering for a specific brand!
Release Train 7/21/22
new
General
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New Dropdown Menu for Brand Selection
What Changed
When adding or editing a new product on the
Products
tab, we have added a new dropdown menu to the brand field. This menu will allow you to filter down your brands or add a new one if needed.
Where to Find It
To view this menu, navigate to the
Products
tab and select the
Add Product
button. From there, scroll down to the SKU/BRAND INFO section and select the Brand field to open the dropdown menu.
Why We Love It
This update reduces the likelihood of misspelling or entering a similar brand name, which can affect certain reports (such as Returns by Brand).
Release Train 7/6/22
new
First Paid First Serve for Specific Customers
What Changed
You can now enable First Paid First Serve Mode for specific customers while keeping First Paid First Serve Mode disabled for your other customers.
Where to Find It
To enable First Paid First Serve Mode by customer, visit the Customers tab, then click on the customer name. Find the “Enable Forced First Paid First Serve Mode” toggle, and turn it on.
Screen Shot 2022-07-06 at 11
You’ll also see a new filter on the customer list to view only customers who have “Forced First Serve First Pay Mode” enabled.
Screen Shot 2022-07-06 at 11
Why We Love It
When certain customers repeatedly cart items but never check out, it can be frustrating. If inventory is low, this can also prevent other shoppers from purchasing the product when they’re most excited about it (and most likely to buy)!
This feature allows shops to flag specific customers as first paid first serve only. When enabled, if the customer carts an item, they won't be reserving its inventory until they complete the checkout process.
Release Train 6/23/22
new
improved
Mobile Apps
General
Push Notification Logs Update [iOS]
What Changed
We now offer new data insights for push notifications! The Tapped Rate column allows you to identify which push notifications yield the best response. Check out our guide for these changes here.
Where to Find It
For shops with mobile apps, click on the
Mobile App
tab and scroll to the bottom of the page to view the Push Logs.
Why We Love It
With these insights, you can better understand which types of notifications are most effective when communicating with your shoppers. You can use this knowledge to shape your push notifications strategy!
New Free Shipping Window Options
What Changed
The free shipping window now has 3 different modes:
  • Hourly Window (existing mode)
  • Daily Window: reset daily at a certain time (new!)
  • Weekly Window: reset weekly on a certain day and time (new!)
Where to Find It
You can view these options in the
Shipping
tab. Locate the Free Shipping Window to see the choices for each timing mode.
image-20220518-221855
Why We Love It
Multiple modes allow you to customize your free shipping window to your preference. With these new options, you can line up windows with your shipping schedule or pattern. This gives your shoppers more time to shop without worrying about additional shipping charges!
Remove Triple Push Notifications
What Changed
We've removed the "Send 3 Notifications" option for mobile app notifications.
Where to Find It
You can view this change in the
Mobile App
tab.
Why We Love It
We now have data that shows the triple notification does not increase tap through. It actually can be harmful, as too many notifications can trigger Apple's system dialog to ask the shopper if they want to mute future notifications.
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