Roadmap
Changelog
Release Train 8/31/22
new
Mobile Apps
Webstore
General
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Exclude Product Descriptions from Search
What Changed
You now have the option to exclude product descriptions from the search query on your mobile app and webstore! This is a setting you will need to disable if you would like to exclude keywords from product descriptions from your search results.
Where to Find It
To exclude product descriptions from your search results, navigate to the bottom of Webstore Content > Preferences. Search product descriptions for mobile & webstore is enabled by default, so to exclude them, you’ll need to toggle the switch to Disabled.
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Why We Love It
When a shopper utilizes the search feature, it searches several fields including product description. Therefore, if a shopper searches for “jeans”, the search could display tops as well if the product description reads “pairs well with jeans.” The ability to exclude these descriptions from search results can help reduce shopper confusion and serve more relevant products.
Adjusted Revenue for Live History
What Changed
You will now see an Adjusted Revenue value on the Live History. Adjusted Revenue is the total revenue collected minus taxes, shipping, store credit, and coupons. This column can provide a better idea of how much money your live sale generated.
Where to Find It
To view your Adjusted Revenue, navigate to Live > Live History. Then, select the name of the live sale. In the Summary section, you will now see a value for Adjusted Revenue.
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Why We Love It
This is a quick way to determine your revenue per live sale if you pay models or hosts based on revenue!
Item Prices Shown in Product Selections
What Changed
We have added columns for Price and Potential Revenue to individual items in the expanded view of the Product Selection display.
Where to Find It
Navigate to Products then select the + next to the Product Selection to expand it. You’ll now see Price and Potential Revenue next to each item.
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Why We Love It
This update makes it easy to see the breakdown of prices and potential revenue for each item within a Product Selection.
Release Train 8/19/22
new
General
release-train-graphic
Point of Sale is Live!
What Changed
CommentSold has officially launched our Point of Sale System! With a fully integrated back end, you can save time and labor on lengthy workarounds or system disconnects.
Where to Find It
To get started with CommentSold POS, you must first be on CS Payments. Contact our Chat Support team to enroll!
To learn more about our POS requirements and where to order your card reader, check out this article in our Help Center.
Why We Love It
With our POS, you can simplify your fulfillment process with a single inventory management system while creating a better buying experience for your shoppers' online and in-store transactions.
Filter Products by Warehouse Location
What Changed
You can now filter products by a specific warehouse location.
Where to Find It
Navigate to the
Products
tab and select the
Filters
button. Scroll down to the
Inventory Warehouse Locations
section.
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Why We Love It
This update makes it simple to locate which products are available for a specific location for better inventory management.
Release Train 8/10/22
new
General
release-train-graphic
Filter Waitlists by Collection
What Changed
Waitlists can now be filtered by collection!
Where to Find It
To filter a waitlist by collection, navigate to the
Waitlists
tab. Then, select the Filters button. At the bottom of the modal, you will now see the option to choose a collection.
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Why We Love It
This update makes it easy to find popular items when reordering for a specific brand!
Release Train 7/21/22
new
General
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New Dropdown Menu for Brand Selection
What Changed
When adding or editing a new product on the
Products
tab, we have added a new dropdown menu to the brand field. This menu will allow you to filter down your brands or add a new one if needed.
Where to Find It
To view this menu, navigate to the
Products
tab and select the
Add Product
button. From there, scroll down to the SKU/BRAND INFO section and select the Brand field to open the dropdown menu.
Why We Love It
This update reduces the likelihood of misspelling or entering a similar brand name, which can affect certain reports (such as Returns by Brand).
Release Train 7/6/22
new
First Paid First Serve for Specific Customers
What Changed
You can now enable First Paid First Serve Mode for specific customers while keeping First Paid First Serve Mode disabled for your other customers.
Where to Find It
To enable First Paid First Serve Mode by customer, visit the Customers tab, then click on the customer name. Find the “Enable Forced First Paid First Serve Mode” toggle, and turn it on.
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You’ll also see a new filter on the customer list to view only customers who have “Forced First Serve First Pay Mode” enabled.
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Why We Love It
When certain customers repeatedly cart items but never check out, it can be frustrating. If inventory is low, this can also prevent other shoppers from purchasing the product when they’re most excited about it (and most likely to buy)!
This feature allows shops to flag specific customers as first paid first serve only. When enabled, if the customer carts an item, they won't be reserving its inventory until they complete the checkout process.
Release Train 6/23/22
new
improved
Mobile Apps
General
Push Notification Logs Update [iOS]
What Changed
We now offer new data insights for push notifications! The Tapped Rate column allows you to identify which push notifications yield the best response. Check out our guide for these changes here.
Where to Find It
For shops with mobile apps, click on the
Mobile App
tab and scroll to the bottom of the page to view the Push Logs.
Why We Love It
With these insights, you can better understand which types of notifications are most effective when communicating with your shoppers. You can use this knowledge to shape your push notifications strategy!
New Free Shipping Window Options
What Changed
The free shipping window now has 3 different modes:
  • Hourly Window (existing mode)
  • Daily Window: reset daily at a certain time (new!)
  • Weekly Window: reset weekly on a certain day and time (new!)
Where to Find It
You can view these options in the
Shipping
tab. Locate the Free Shipping Window to see the choices for each timing mode.
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Why We Love It
Multiple modes allow you to customize your free shipping window to your preference. With these new options, you can line up windows with your shipping schedule or pattern. This gives your shoppers more time to shop without worrying about additional shipping charges!
Remove Triple Push Notifications
What Changed
We've removed the "Send 3 Notifications" option for mobile app notifications.
Where to Find It
You can view this change in the
Mobile App
tab.
Why We Love It
We now have data that shows the triple notification does not increase tap through. It actually can be harmful, as too many notifications can trigger Apple's system dialog to ask the shopper if they want to mute future notifications.
Release Train 6/8/22
new
improved
Webstore
Social Selling
General
Changes to Coupon Code / Gift Card Field
What Changed
Previously, it was difficult for shoppers to identify where to input their gift card information. The field was only labeled as “Coupon Code.” Now, we have updated the field to "Coupon Code / Gift Card" for a more straightforward checkout experience.
Where to Find It
You can see this change from the shopper’s perspective on the webstore checkout page.
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Why We Love It
Easy checkout is essential for a great shopping experience. This update will help eliminate confusion for shoppers!
Live Messenger Notifications (in case you missed it!)
In case you missed our announcement about Live Messenger Notifications, check out our guide in the Help Center here.
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Live Messenger Notifications are the best way to increase your viewership and sales on Facebook live sales. And when you're not going live, you can use them to inform your shoppers about special promotions, events, and your mobile app! Check out the link above for more information.
Release Train 5/18/22
new
Mobile Apps
General
Faster Mobile App Delivery
What Changed
You can get a mobile app through CommentSold faster than ever! While setting up your mobile app, you can now choose to use a CommentSold shared Apple Account instead of requesting your own Apple Developer account and D-U-N-S information.
This also means that you are no longer have to be a corporation, limited liability, or limited partnership to have an app through CommentSold!
This update does not impact existing apps- this is simply a faster and easier way to build new apps!
Where to Find It
This update is for shops who do not currently have a mobile app through CommentSold. This option can be viewed in Step 2 of the Mobile App tab during the setup process.
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Why We Love It
This update helps you skip the step of connecting your own Apple account (which can take up to 2 weeks)! With this update, we’ll be able to expedite the app creation process moving forward.
Edit Email Subject Lines
What Changed
Emails now have an editable subject line! This update applies to all email templates in the Setup tab such as Added to Cart, Waitlist Update, Open Cart Update, Awarded Account Credit, and more!
Where to Find It
To change your email subject lines, navigate to the Setup tab. Then, select Templates > Emails.
Why We Love It
This update helps you further personalize communication with your customers!
Mobile Release Version 2.17
new
Mobile Apps
mobile
Secondary Offer in the App
What Changed
If you're a fan of Secondary Offer on the Webstore, we have great news for you. Secondary Offer is now available on mobile apps! This feature offers an additional product to your shopper if using a credit card during the checkout process.
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Where to Find It
To take advantage of Secondary Offer, you'll need to enable this feature on the Setup tab. If you have already enabled Secondary Offer for Webstore, it will automatically begin working on your mobile app now!
To learn more about enabling Secondary Offer, check out this article in our Help Center.
Why We Love It
Secondary Offer is a great way to upsell your shopper during the checkout process and increase the value of the shopper's cart!
Picture in Picture
What Changed
We now offer picture in picture for shoppers using our mobile apps! Picture in picture allows shoppers to keep viewing and listening to your live while utilizing other apps on their devices. Your video will be pinned to the bottom of the screen as the shopper browses.
Where to Find It
Picture in picture is automatically enabled for CommentSold apps.
Why We Love It
Multitasking is a growing trend for mobile users. This update allows your content to engage shoppers regardless of where they are or what they are doing!
Release Train 5/4/22
new
improved
Webstore
General
Faster Load Times [Webstore]
What Changed
We optimized our Webstore to create faster page loading times!
Where to Find It
You'll see these improvements on all Webstore loading screens.
Why We Love It
Faster page loading means less frustration for your shoppers! This change will create a better shopping experience on your Webstore.
Edit Font Color of Slideshow Text [Webstore]
What Changed
You can now select a color for Slideshow text on the Webstore!
Where to Find It
To change the font color, visit the Webstore Design tab in your CommentSold dashboard. Under Home Page Sections, click the pencil icon next to Slideshow. Then, under Slideshow Content, select the pencil icon on the Slideshow you wish to edit. You will now see a color picker at the bottom of the editing menu.
Why We Love It
Previously, all Slideshow text appeared in white. This limited customization options since selecting a light background would make the text difficult to read. Now, you can edit Slideshows to fit your Webstore branding!
Remove Gray Filter on Waitlist Items [Webstore]
What Changed
Previously, waitlisted items had a gray filter over the product photo to show that the item was currently unavailable. Now, you have the option to remove that filter!
Where to Find It
To remove the filter, visit the Webstore Design tab in your CommentSold dashboard. Click the pencil icon next to General Settings. Then, click the toggle under “Do not fade waitlist item images.”
Why We Love It
This option is great for shops that want to promote waitlist authorizations!
Webstore Troll Control [Webstore]
What Changed
We’ve added a feature that prevents blocked customers from creating a new account with a different email address. The feature is based on the blocked shopper’s IP address, so while it may not be effective 100% of the time, it should substantially reduce the presence of blocked shoppers for your shop.
Where to Find It
This feature is automatically enabled. To block a customer, visit the Customers tab in your CommentSold dashboard. Click the three dot menu next to the customer name and select “Block Customer.”
Why We Love It
This update adds an extra layer of resistance against malicious shoppers!
Variants on Order Confirmation Emails
What Changed
Colors and size selections now appear in a shopper’s order confirmation email!
Where to Find It
This is a shopper-facing update. Shoppers can view their variant selections in the confirmation email they receive upon placing an order.
Why We Love It
Occasionally, shoppers may forget which product variant they ordered. This update will alleviate support load and improve clarity with shoppers.
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