Roadmap
Changelog

new

improved

Mobile Apps

Social Selling

General

Site Creator

Weekly Release Spotlight 9/7/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Klarna and Sezzle for Buy Now, Pay Later
What Changed:
In the past, you had to choose a single Buy Now, Pay Later solution to offer through CommentSold- Klarna or Sezzle. Now we’ve updated the checkout feature so that you can offer both options at the same time! Please note that Klarna is only available for shops using CS Payments.
Where to Learn More:
Learn how to enable Klarna here.
Why We Love It:
Buy Now, Pay Later allows customers to pay for their purchases in installments interest-free, typically making a payment every 2 weeks. By making their orders more budget-friendly through Buy Now, Pay Later, shoppers are more likely to purchase additional items from your shop, increasing their average order value. By offering multiple Buy Now, Pay Later solutions, you can serve a wider customer base with fewer limitations.
Feature 2: Videos in Slideshows for Site Creator
What Changed:
We've added a brand new content widget to Site Creator that allows you to upload mp4 videos to your slideshows- it's called Advanced Slideshow!
Where to Learn More:
You can learn how to design a custom content page using widgets here.
Why We Love it:
As your video commerce solution, we want to help you bring your website to life with dynamic and engaging video content everywhere!
Feature 3: App Previews
What Changed:
You can now preview your content in Site Creator as it will appear on your mobile app!
Where to Learn More:
Learn how to publish content and widgets to your mobile app here.
Why We Love It:
Our latest mobile release allows you to create custom content for your mobile app using our Site Creator. App previews allow you to ensure your app content looks exactly the way you want!
Additional Release Notes
TikTok Improvements.
Download this week's TikTok Improvements Report here to learn more.

new

improved

Mobile Apps

Social Selling

Site Creator

Weekly Release Spotlight 8/31/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Multi-Source
What Changed:
Multi-Source is a completely browser based, install-free technology that allows you to invite external participants into your shows by simply sending them a link or QR code–while maintaining complete control over your guest’s on-screen presence. Multi-Source creates limitless possibilities for you to foster highly engaging and interactive shows that surprise and delight your customers.
Where to Learn More:
You can explore step-by-step articles about going live with multiple sources here.
Why We Love It:
Designed to bring a deeper level of creativity and interactivity to live shopping, multi-source empowers you to collaborate with celebrities, suppliers, and creators to expand your library of hosts who can now effortlessly go live for you on a regular basis, either in person or remotely. You can also invite important customers to join you on-camera to create lifelong relationships and showcase them as true VIPs, or even add a secondary camera angle to showcase your products in their best light.
Feature 2: TikTok Updates
What Changed:
We've recently launched several TikTok improvements. You can see the full list linked below.
Where to Learn More:
You can view and/or download our weekly TikTok report here.
Why We Love it:
TikTok is a a thriving sales channel where you can connect with a brand new wave of shoppers to accelerate your growth. We're seeing great success from shops utilizing our one-of-a-kind TikTok Shops integration, and we will continue to prioritize improvements to our integration to help our shops grow even more.
Feature 3: Ad Conversion Channels
What Changed:
Advertising conversion tracking capabilities previously appeared in four different areas of CS Admin, which could be confusing for both new and existing customers. Now, we’ve moved them to a dedicated place within Site Creator to better optimize your experience. To find the Ad Conversion Settings, go to Site Creator > Settings > Marketing.
Where to Learn More:
You can learn more about configuring Ad Conversion Channels here.
Why We Love It:
Centralizing these in a singular location will help you find anything related to ad conversion much faster. We haven’t removed the options from their previous locations at this time (as not to cause any additional friction or confusion), but we recommend using them within Site Creator going forward for the most streamlined experience.
Additional Release Notes
App Previews in Site Creator.
Now when editing pages Site Creator, you have the ability to toggle the preview on the right side of the screen between web or app view. With the launch of Mobile 3.0, you can now create and customize content just for your branded mobile app. Therefore, we wanted to create an easy way to test and see how your content will appear just for your app shoppers.

new

Mobile Apps

Site Creator

Weekly Release Spotlight 8/24/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Mobile 3.0
What Changed:
Mobile 3.0 allows you to create a more custom experience on your mobile app, while saving you and your shoppers time! You can add Shop All for better navigation and automatically categorized product pages, add existing website content or create new app-specific content, and add your website homepage! Mobile 3.0 is currently available for iOS, and will be available for Android very soon.
Where to Learn More:
You can learn more about Mobile 3.0 here.
Why We Love It
: Now you can customize your mobile app's content to look and function in a way that suits your business and your shoppers. That means more time spent buying and less time spent searching!
Feature 2: Duplicate a Page & Save as a Template
What Changed:
Wish there was a faster way to create website pages you love? Now there is! Once you've created a great website page, you can easily duplicate that page or save it as a template to swap out the products or content- publishing in just minutes!
Where to Learn More:
Learn more about Duplicating a Page here and Saving as a Template here.
Why We Love it:
This saves you time when building new pages and helps you create a more consistent experience across your site!
Feature 3: Product Types
What Changed:
Want to create product groups on your website and app beyond just Product Categories or collections? You can with Product Types! Product Types allow you to create custom filters for your products to improve navigation for your shoppers. Now, you can create identifiers for your products- like maxi, midi, mini for clothing, or by color for jewelry or crafts. You can even bulk assign Product Types to your existing products.
Where to Learn More:
You can learn more about assigning Product Types here.
Why We Love It:
Product Types help your shoppers find the products they want even faster, while keeping your products organized in a way that's customized by you!
Additional Release Notes
Ad Conversion Settings
. We've moved existing ad conversion tracking capabilities to a dedicated area in Site Creator to help you better manage your advertising conversion tracking. You can find these by navigating to
Site Creator > Settings > Marketing > Ad Conversion Channels
. From there, they are grouped by Meta, Google, TikTok, Pinterest, and Other.
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USPS Ground Advantage Prioritization.
We've updated our shipping rules so that USPS’s new Ground Advantage service level will be available for more shipments. It will be the preferred option whenever it is cheaper than Priority Mail and the shipment qualifies for Ground Advantage. USPS Ground Advantage offers better rates for many shipments compared to Priority Mail, helping you save on shipping costs.
TikTok Improvements.
Download this week's TikTok Improvements Report here to learn more.

improved

Mobile Apps

mobile
Shoppers must update to iOS 15 or greater to receive updates
What Changed
Shoppers using Apple devices will now need to update to iOS 15 or greater to continue receiving mobile app updates. Shoppers will still be able to access version 2.21 of your app when using iOS 14, so no shopper's access to the mobile app will be interrupted with this change. Push notifications will continue without interruption for devices on iOS 14.
We don't anticipate this to impact a large number of shoppers, as our records indicate less than 3% are still using iOS 14.
To receive future updates, you may need to encourage your shoppers to upgrade to the latest version of iOS. To proactively communicate this change, we recommend verbally reminding your audience during a live sale or making a social post.
Recommended language: "Please remember to upgrade your Apple Devices to iOS 15 or greater to see the most recent version of our mobile app!"
Where to Find It
Shoppers can update to iOS 15 or greater by going to
Settings > General > Software Update
on their Apple device. They can then select
Download and Install
to download the most recent version of iOS.
Why We Love It
In supporting only iOS 15 or greater, we can take advantage of Apple's updated functionality and deliver a smoother shopper experience on the mobile app.

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General

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Product Categories
What Changed
When adding new products to your inventory, you now have the ability to assign them to a category. Product categories allow you to organize your products into groups, similar to webstore and mobile app collections.
How do these vary from Collections? Categories are standard classifications primarily used for other integrations and data purposes for product identification. Collections are for general organization of coupons and sales, and are completely controlled by you to improve your shopper’s experience.
Check out this article in our Help Center to learn more about adding categories to your products (pro tip: you can bulk assign existing products)!
Where to Find It
Navigate to the
Products
tab and select
Add Product
. The Product Category section is visible on the right side of the product detail page.
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Why We Love It
Product Categories will feed additional data fields into Google Merchant Center and Klaviyo. This feature is also a major building block for additional features we have planned for later this year!

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CS Payments

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Instant Payouts for CS Payments
What Changed
Need to access your CS Payments funds ASAP?
With Instant Payouts, you can instantly request and send up to $1,000 a day to a supported debit card any day or time, including weekends and holidays.
Funds typically appear in the associated bank account within an hour! This feature is exclusively available for shops on CS Payments, and Instant Payouts are subject to a 1% fee.
To request a CS Payments Instant Payout, you must have:
  • Processed payments with CS Payments for more than 30 days.
  • Generated $1,000 in gross merchandise value (GMV).
Where to Find It
Select
Setup > CommentSold Payments
from the options listed at the top of the page in your CommentSold dashboard. Then, select
Get Paid Instantly
in the top-right corner of the page.
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Why We Love It
Faster payouts are a frequently requested feature for CS Payments. This option allows you to quickly access funds when you need it most!

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fixed

General

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New Shooting Stars Report
What Changed
We've added four new reports to help you notice when certain shoppers are starting to buy more- or when their spending is slowing down.
  1. Shooting Stars
    - Best Shoppers. These shoppers rank in the top 5% in the last 180 days for spending.
  2. Rising Stars- Shoppers Spending More than Usual
    . These shoppers' spend does not rank in the top 5% in the last 180 days, but ranks in the top 5% in the past 60 days.
  3. At Risk Stars- Shoppers Spending Less than Usual
    . These shoppers usually rank in the top 5% in the last 180 days, but have not made a purchase in the past 20 days.
  4. Lost Stars- Former Shooting Stars
    . These shoppers ranked in the top 5% in the last 365 days, but have not made a purchase in more than 40 days.
For more information on these reports, check out this article in our Help Center.
Where to Find It
Navigate to
Reports > Shooting Stars.
Note: If your report is blank, you may not have any qualifying "star" customers. If no shoppers have spent $1,000 in the last 180 days, no Shooting Stars exist for your shop.
Why We Love It
These new reports make it easier to see which Shoppers are the most impactful to your business, allowing you to give additional support or love to your rising stars!
Google Analytics Events Update
What Changed
For retailers working with a third-party marketing partner (or have a strong understanding of Google Analytics), this update allows you to enter your Measurement Protocol API. This API allows for more in-depth insight into customer purchase events.
Where to Find It
For information on how to enable additional GA4 events via Measurement Protocol API, please reference our help center documentation here.
Why We Love It
Google Analytics helps you can track the virtual locations your shoppers come from (such as linked ads, social media, web searches), analyze your shoppers' behavior on your site, and gain insight on conversion rates.
Removed Bulk Editing from Product Selections
What Changed
In response to multiple error reports, we have removed the checkboxes on product selections that allowed for bulk editing. We will be looking to bring back the bulk edit functionality in the future with added safeguards against bulk deletion. However, this update is a short term solution to protect your inventory during the busiest time of the year!
Where to Find It
You'll notice this update on the
Products
tab.
Why We Love It
We received multiple reports from customers accidentally deleting a significant batch of products, which required manual updating to fix. This update eliminates the risk associated with deleting a large group of products.
Set Up Google Merchant Center Data Feed
What Changed
We've released a new integration with Google Merchant Center to manage how your product inventory appears on Google Search.
Where to Find It
For more information on using Google Merchant Center, check out this article in our Help Center.
Why We Love It
Google Merchant Center makes it easy to reach thousands of Shoppers each day across Search, Shopping, YouTube, and the web!

new

improved

Mobile Apps

Webstore

General

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No Expiration Timers with First Paid, First Served Mode
What Changed
Enabling First Paid, First Serve will now disable cart timers everywhere.
Where to Find It
To enable First Paid, First Served, navigate to
Setup > Enable First Paid First Served
.
You will also see this change in
Setup > Shopping Cart Expiration
. If FPFS is enabled, it will show that cart timers are disabled under this setting.
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If FPFS is enabled for a specific customer, that customer will no longer see a cart timer when shopping on your webstore or mobile app.
When FPFS is enabled, shopper will see an “Item not reserved” message in checkout across Webstore, mobile, etc.
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Why We Love It
When using First Paid, First Served, cart timers do not apply and can be confusing for shoppers if visible. In the past, many of our shops changed the cart timer to a large value to work around the expiration timers.
Therefore, removing these timers for FPFS improves the shopper's experience. You no longer need to change the cart expiration timers to a large value to simulate removing expiration timers!
New Mobile App Enrollment Flow
What Changed
We have simplified the mobile app request flow! Instead of multiple steps on multiple tabs, the request form is a single, streamlined page.
Check out the updated Help Center article here for more information about the new flow.
Why We Love It
By streamlining this process, we hope to expedite our app turnaround times. This update also makes requesting a mobile app easier than ever!
Customize Referral Program Text
What Changed
You can now customize the text in the referral modal on your Webstore!
webstore RAF
Where to Find It
Navigate to
Setup > Sharing and Referral Program
. Then, select
Webstore
from the dropdown menu.
Why We Love It
A referral program is a great way to leverage loyalty, acquire new customers, and grow revenue. This update allows you to customize this section to fit your brand and promote your program!

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Mobile Apps

Webstore

General

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Exclude Product Descriptions from Search
What Changed
You now have the option to exclude product descriptions from the search query on your mobile app and webstore! This is a setting you will need to disable if you would like to exclude keywords from product descriptions from your search results.
Where to Find It
To exclude product descriptions from your search results, navigate to the bottom of Webstore Content > Preferences. Search product descriptions for mobile & webstore is enabled by default, so to exclude them, you’ll need to toggle the switch to Disabled.
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Why We Love It
When a shopper utilizes the search feature, it searches several fields including product description. Therefore, if a shopper searches for “jeans”, the search could display tops as well if the product description reads “pairs well with jeans.” The ability to exclude these descriptions from search results can help reduce shopper confusion and serve more relevant products.
Adjusted Revenue for Live History
What Changed
You will now see an Adjusted Revenue value on the Live History. Adjusted Revenue is the total revenue collected minus taxes, shipping, store credit, and coupons. This column can provide a better idea of how much money your live sale generated.
Where to Find It
To view your Adjusted Revenue, navigate to Live > Live History. Then, select the name of the live sale. In the Summary section, you will now see a value for Adjusted Revenue.
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Why We Love It
This is a quick way to determine your revenue per live sale if you pay models or hosts based on revenue!
Item Prices Shown in Product Selections
What Changed
We have added columns for Price and Potential Revenue to individual items in the expanded view of the Product Selection display.
Where to Find It
Navigate to Products then select the + next to the Product Selection to expand it. You’ll now see Price and Potential Revenue next to each item.
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Why We Love It
This update makes it easy to see the breakdown of prices and potential revenue for each item within a Product Selection.

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General

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Point of Sale is Live!
What Changed
CommentSold has officially launched our Point of Sale System! With a fully integrated back end, you can save time and labor on lengthy workarounds or system disconnects.
Where to Find It
To get started with CommentSold POS, you must first be on CS Payments. Contact our Chat Support team to enroll!
To learn more about our POS requirements and where to order your card reader, check out this article in our Help Center.
Why We Love It
With our POS, you can simplify your fulfillment process with a single inventory management system while creating a better buying experience for your shoppers' online and in-store transactions.
Filter Products by Warehouse Location
What Changed
You can now filter products by a specific warehouse location.
Where to Find It
Navigate to the
Products
tab and select the
Filters
button. Scroll down to the
Inventory Warehouse Locations
section.
Screen Shot 2022-08-19 at 9
Why We Love It
This update makes it simple to locate which products are available for a specific location for better inventory management.
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