Feature Requests

Confirm there are not already settings or features that do what the shop is asking for. Currently, the shop lacks a feature that allows customers to opt for local pickup when participating in or winning an auction. What does the shop want the product to do? The shop needs a feature that allows auction winners to choose "Local Pickup" as a delivery option during checkout. Why/how would it improve sales or efficiency? The shop wants to enable a local pickup option for auction winners. This will eliminate shipping fees for local buyers and allow the shop to host auctions specifically tailored for the local community.

Confirm there are not already settings or features that do what the shop is asking for. Currently, the system only allows shops to manually block a customer or enable the "ignore sold comment" feature (preventing live-stream purchases). However, we lack a granular restriction tier. There is no existing setting that restricts a customer's ability to buy while still preserving their frontend account access. What does the shop want the product to do? The shop wants the ability to "freeze" a customer account. This feature should: Restrict Purchasing: Completely disable the customer's ability to place new orders or checkout across all channels (Web, App, and Live). Retain Access: Allow the restricted customer to still log in, browse the website or app, and view their past order history. Why/how would it improve sales or efficiency? Customer Service Efficiency: Reduces friction and disputes. When a customer is entirely blocked, they often lose access to their order history, leading to an influx of support tickets asking for past invoices or tracking details. Fraud & Risk Management: Allows shops to safely mitigate risk from problematic buyers (e.g., serial returners, payment disputes) without completely cutting off their access to historical data, keeping the shop compliant and organized. Retained Engagement: The customer can still surf the app or site, meaning if their restriction is temporary or resolved, their user journey is not entirely broken.

Confirm there are not already settings or features that do what the shop is asking for: Confirmed. After reviewing the Help Center (HC) documentation and checking all relevant system reports (specifically Reports #30, #31, and #38), as well as the Insights Tab, there is currently no native report or setting that isolates and displays order numbers specifically generated during a LIVE vendor event. No prior feature requests exist for this functionality. What does the shop want the product to do? The shop is requesting a report or data filter that allows them to easily pull and isolate LIVE order numbers specifically for vendor fulfillment after hosting a LIVE event. Why/how would it improve sales or efficiency? * Operational Efficiency: When a shop goes LIVE with a third-party vendor, they need a fast, automated way to send the resulting order numbers to that vendor for immediate fulfillment. Time Savings: Without this report, the shop must manually sort through standard sales data to extract the correct order numbers, which is highly time-consuming and prone to human error. Better Vendor Relations: Having a streamlined report prevents fulfillment bottlenecks, reduces shipping delays, and ensures a seamless workflow between the shop and their vendor partners.

Confirm there are not already settings or features that do what the shop is asking for: I have checked and there is no setting/option to change the ‘Register’ word to ‘Join Now’ or other words. What does the shop want the product to do: Shop want to 'Register' Reply/Comment word to any other word because the suspension happened after a customer used the word "register," it's very possible that Facebook has strict restrictions around that specific term for sellers, causing it to trigger an automatic violation. Why/how would it improve sales or efficiency: If shops have the option to change/edit ‘Register’ word with any other word then they will not get any violation or it will not lead to FB account suspension. If a shop 's FB account will get violation or suspension then it will impact their sales and they can’t post or go live on FB.

Confirm there are not already settings or features that do what the shop is asking for. : I have reviewed of the current functionality confirms that there are no existing features or settings that allows shop to do the following : Once a Marketing Automation code (such as Win-Back) is issued, it cannot be manually deactivated or expired globally if the automation is turned off later. What does the shop want the product to do? The shop is requesting critical enhancements to the Marketing Automation system: The ability to completely invalidate or retroactively deactivate outstanding, unredeemed codes once a Marketing Automation feature is toggled "Off" in the dashboard. Why/how would it improve sales or efficiency? Currently, unexpired codes linger in customer accounts indefinitely. In this specific case, customers redeemed coupons a year or more after issuance (e.g., from mid-2025 to mid-2026). This forces shops to absorb unplanned margin losses on transactions that they had assumed were clear of historical promotional constraints.

Currently, the loyalty program only sends emails stating that loyalty was earned and customers can view their credit amount on their account page. The shop would like for customers to be able to see what they earned on their order history. They have customers contacting them regularly who get concerned that they didn't get it because it's not on their order.

Confirm there are not already settings or features that do what the shop is asking for. Currently, the platform does not allow Shops to set or adjust the starting bid prices for auction items prior to starting a live stream. Shops must either accept the system-suggested bid or manually enter a custom price on-the-fly during the live event. What does the shop want the product to do? Give Shops the ability to configure, pre-set, or edit the starting bid prices for auction items before their live stream begins Why/how would it improve sales or efficiency? Managing pricing mid-stream distracts the host and disrupts the flow of the broadcast. Pre-setting prices allows for a seamless, hands-free live experience. Also, they can plan their promotional strategies and set accurate starting bids ahead of time, reducing the margin for error during high-energy live shows.

Confirm there are not already settings or features that do what the shop is asking for: Confirmed. There is currently no native feature or collection-level setting that allows a shop to restrict checkout based on a minimum quantity of items from a specific collection, nor is there a mix-and-match bundle feature that dynamically caps a multi-item collection total to a fixed price point. Available workarounds (like manual price editing or BOGO coupons) do not physically prevent customers from purchasing single items from a collection at the discounted rate. What does the shop want the product to do: The shop wants a native Collection Bundle / Minimum Quantity Restriction feature. Specifically, they want the ability to lock down a specific collection so that a customer must add a minimum number of items (e.g., at least 3 or 4 products) from that collection to their cart before they are allowed to check out or receive the special promotional pricing. Why/how would it improve sales or efficiency: *Massive Volume Clearance: It allows shops to aggressively move large amounts of stagnant or seasonal inventory (like Spring/Summer stock) quickly by forcing multi-item volume purchases. *Drastically Lowers Workload: Instead of manually creating hundreds of pre-packaged bundle listings and combinations for hundreds of products, the shop can simply apply one rule to an entire collection, saving hours of backend administrative work. *Protects Profit Margins: It prevents shoppers from "cherry-picking" single items at heavily discounted clearance prices, ensuring the shop only gives away the discount when the target sales volume is met.

Confirm there are not already settings or features that do what the shop is asking for. Yes. There is block customer option. What does the shop want the product to do? They want other option to stop the customer from purchasing rather then blocking them as they want the customers to see their account history Why/how would it improve sales or efficiency? It will help avoiding unnecessary return and refunds.

Confirm there are not already settings or features that do what the shop is asking for. The "UU" tracking numbers attached on orders are redirecting customers to USPS website, Shop wants the "UU" Tracking numbers attached on orders to redirect to UNIUNI Website to track the orders Link : https://uniunitracking.com/ What does the shop want the product to do? Shop want this feature to redirect customers to UNIUNI Website to track the orders. Link : https://uniunitracking.com/ Why/how would it improve sales or efficiency? Customers are facing issues while tracking the orders in this way which redirects them to USPS website the orders cannot be tracked, This feature will help customer's and shop for smooth tracking and delivery experience.