Feature Requests

Confirm there are not already settings or features that do what the shop is asking for:- Confirmed. While the platform currently allows users to reduce quantities to 0 across a product selection, there are no existing settings or features that allow merchants to bulk-add or bulk-increase inventory quantities for products within a specific collection or product selection. What does the shop want the product to do:-The shop wants the ability to quickly bulk-update and add inventory quantities to a group of products directly by selecting a product collection or selection. Why/how would it improve sales or efficiency:- This feature will drastically improve workflow efficiency during product drops and preorders. Instead of manually updating inventory item-by-item, merchants can instantly assign quantity to an entire group of products at once prior to launching a preorder, saving time and preventing stock entry delays.

Confirm there are not already settings or features that do what the shop is asking for. There is currently no setting or configuration in CommentSold that allows personalization text fields (like initial engraving) to be displayed directly on the product card or cart level without the customer having to click an dropdown arrow ("Add Add-On"). What does the shop want the product to do? The shop wants Commentsold to make personalization/customization input fields clearly visible and upfront at the point of adding to cart or in the main checkout view. Why/how would it improve sales or efficiency? Prevents Missed Personalization Details: Reduces the risk of customers placing orders without filling in required customization info because they missed the hidden dropdown arrow during checkout. Saves Shop Time & Support Overhead: Eliminates the need for shop staff to manually email or call customers post-purchase to gather missing engraving initials, speeding up order processing. Improves Customer Experience & Sales Conversion: Provides a frictionless purchasing flow so buyers don't feel confused by unintuitive labels ("Add Add-On"), reducing cart abandonment and post-sale frustration.

Confirm there are not already settings or features that do what the shop is asking for:- Confirmed. Reviewed the available reporting section, including the "Packaging Report" (CSV #29), and verified that none of the existing shipping or packaging reports contain a shipping date field—they only default to the order date. What does the shop want the product to do:- The shop is requesting a report within CommentSold that includes both the Order ID and the actual shipping date for orders. Why/how would it improve sales or efficiency:- The shop currently ships twice per week and needs actual shipping date data to analyze whether shipping more frequently (e.g., more days per week) would reduce shipping costs and optimize packaging strategies by sending out smaller packages instead of larger boxes.

The shop would like a direct integration for the app while checkout for customers to accept terms and conditions of returns, refunds and replacement so that shop gets more help regarding disputes.

Confirm there are not already settings or features that do what the shop is asking for:- Confirmed. Currently, after creating and printing shipping labels in Next Steps, users must navigate back to the main Orders/Fulfillment tab to manually find and select the processing orders to click "Fulfill All." There is no existing setting or toggle to complete fulfillment directly within the label creation screen. What does the shop want the product to do:-The shop wants an option or button directly on the "Create Labels" / Next Steps screen (e.g., a toggle or a "Fulfill & Complete" action upon purchasing/printing labels) so that orders are automatically marked as "Fulfilled" in the same workflow, eliminating the need to return to the Orders tab to fulfill them separately. Why/how would it improve sales or efficiency:- It saves significant time for fulfillment teams by cutting out repetitive navigation between screens and eliminating manual search steps. This streamlines shipping operations, speeds up order dispatching, and reduces administrative overhead during high-volume processing.

Confirm there are not already settings or features that do what the shop is asking for:- Confirmed. Currently, when a payment fails for waitlisted or pre-authorized items, the system automatically removes those items from the cart to make them available to other customers. There is no setting to keep failed pre-authorized items in the cart. What does the shop want the product to do:- The shop wants pre-authorized/waitlisted items to remain in the customer's cart even if the payment fails, rather than automatically removing them. Why/how would it improve sales or efficiency:- This allows customers to easily complete their purchase using another payment method once their issue is resolved (e.g., trying a different card, retrying the next day, or getting approved through Riskified fraud review), preventing lost sales and reducing cart abandonment for pre-orders.

Feature Availability Confirmation There is no built-in setting or feature currently supporting complete outfit bundling discounts (requiring a condition of 1 top + 1 bottom + 1 pair of shoes) to automatically apply a 30% discount at checkout. What the Shop Wants the Product to Do Bundle Rules / Requirements: Allow Shops to define a bundle rule consisting of mandatory items across specific categories (e.g., exactly 1 Top, 1 Bottom, and 1 Pair of Shoes). Automatic Discount Application: Automatically calculate and apply a 30% discount off the combined total of the eligible bundle items when all three components are present in the cart. Flexibility & Visibility: Give shoppers clear visual feedback/prompts on product pages or in the cart (e.g., "Add 1 pair of shoes to unlock 30% off your complete outfit!"). Why & How it Improves Sales and Efficiency Higher Average Order Value (AOV): Encourages customers who might only buy a single item (like a top) to add two additional items (bottom + shoes) to hit the discount threshold. Faster Inventory Turnover: Helps clear inventory evenly across multiple complementary product lines rather than leaving single items stranded. Enhanced Customer Experience: Reduces friction for shoppers by applying the discount automatically without requiring manual discount codes.

Problem Statement & Feature Availability Confirmation Currently, the Sell-Through Report strictly filters and includes products that were posted/listed within the selected date range. While this works for tracking newly launched inventory performance, it excludes existing or evergreen inventory that was posted prior to the selected window but remained on hand and sold during the period. Proposed Solution Want a filter or toggle on the Sell-Through Report to switch between filtering by "Posted Date" and evaluating "Overall Active Inventory," So that analyze accurate sell-through rates across all available inventory, regardless of when items were originally posted.

Confirm there are not already settings or features that do what the shop is asking for: No feature What does the shop want the product to do: Shop would like to block the customer from LIVE who is abusive and spamming. Why/how would it improve sales or efficiency: It will help them to update to do LIVE sales without any hassle and another customer won't offend while LIVE selling.

Confirm there are not already settings or features that do what the shop is asking for. Confirmed: There are currently no features or settings in CommentSold that support interactive overlays (auto-changing product photos, details, or interactive buy buttons) for pre-recorded streams broadcast to Facebook. These features currently only work during standard live broadcasts or inside the CommentSold app. What does the shop want the product to do? The shop wants CommentSold to support pre-recorded video broadcasts on Facebook that keep full interactive functionality—automatically displaying changing product images, names, prices, size options, and buy buttons to Facebook viewers. Why/how would it improve sales or efficiency? Efficiency: Allows shop owners to pre-record and edit videos in advance, eliminating technical risks, live mistakes, and the need to manage streams in real-time. Sales: Broadens reach by letting Facebook viewers buy instantly with a single click, driving higher impulse conversions during peak viewing hours without hosting a live stream.