Feature Requests

I’d like to suggest adding the capability to host private, password-protected live shows on the CommentSold platform. This feature would benefit a wide range of sellers who need secure, invite-only access for VIP clients, wholesale customers, specialty product launches, or exclusive preview events. Why this enhancement is important: Loss of Previous Workaround: Many sellers previously relied on a Facebook Groups workaround to host private livestreams. With that option no longer available, there is currently no reliable way to offer controlled-access shows within the livestream commerce ecosystem. High-Value Sales Scenarios: Certain products and client segments require a more personal, discreet, or curated experience that is not ideal for public livestreams. Stronger Customer Relationships: Invite-only shows allow sellers to reward loyal customers, offer early access, and nurture VIP segments with a more tailored buying experience. Brand & Pricing Privacy: Sellers often need the ability to present limited drops or special pricing only to select audiences. Platform Differentiation: Few livestream platforms provide true password-protected events. Offering this would position CommentSold as a leader in professional and enterprise-level livestream commerce. Even a simple option during show creation—such as “Enable Private Show” followed by a password field or access list—would deliver significant value and solve a widespread need across the platform. Thank you for considering this feature. It would fill an important gap and provide sellers with tools that were previously possible only through external platforms.

The shop is looking for a feature to send gift receipts to the customers, as per the shop it would be a great option for us if someone places an order for their loved one, Family, Friends as a gift. So, instead of showing the amount it will only show as a gift receipt. It will increase sales for the shops if someone wants to place an order as a gift.

Shop would like to be given QR codes so her shoppers can easily scan these and download their app This will help shops so that customers can easily access the app by one click and this will help them to get more customers

There is currently no setting within the CommentSold Broadcast App or the dashboard to enable native, real-time Closed Captioning (CC) for live sales on the mobile app or webstore. While Facebook may auto-generate captions on their platform, this feature does not exist for the native CommentSold app or web. The shop is requesting a feature that automatically generates and displays real-time Closed Captions (subtitles) on the screen during a live broadcast. Ideally, this would be a toggle for the viewer to turn on/off, or a setting for the shop to enable for their stream. Adding Closed Captions would drive sales in two major ways: Accessibility & Inclusivity: It allows deaf and hard-of-hearing customers to fully participate in the live sale, understand fit details, and make informed purchases, expanding the shop's potential customer base. "Sound-Off" Shopping: It would also be helpful for users who watch video content with the sound off (e.g., while at work, in public, or late at night). Captions allow these viewers to follow the sales pitch and product details without needing audio, preventing them from scrolling past and missing the sale.

Shop want to delete the Live product selection in Bulk

Shop would like to be able to see digital products and have the item automatically email out to the customer when purchased. Similar to the purchasing of gift cards and the automatic e-gift card email that is sent.

​I would like a report to view customers who haven't shopped with me in the last 30, 60, 90 days.

Requesting that reporting timezones should reflect the shop's set timezone so that their reporting is easy for them to parse and use. For example, Sparkle Seed's Timezone is EST in clear language that is easy for them to read. CSV Report #12's Order Time column is showing UTC in a format that is not easy to read. Orders/Fulfillment: December 4th, 2025 12:56 AM CSV Report: 2025-12-04T05:56:34.000000Z The expectation is that the shop's timezone should be set to everything in their account, standardized for their ease of use.

The Refund Shipping button should have a "notify customer" option and use the refund template to email the customer with the refund details.

Shop wants to undo the customer's combined account.