Bugs

What is the shop or customer experiencing? Shop wants to delete old products which are updated by Ave shops and Trinity and shop is getting emails from Louis Vuitton. The products are over 70k and they want them deleted. They just want to keep 2026 items only. What is the expected behavior? The shop should be able to delete the items in bulk, However that will take time, if we delete after creating selection because they have more than 70k items What error messages are there? NA Did you replicate? NA What settings were checked? Checked the available option which is only Product Selection. Provide examples, sku, order #, customer names, and screenshots where possible. All Products

Shop ran 15% loyalty campaign on 30A Array category however customer's have not received the 10% campaign bonus. Customer have received the 5% base loyalty only.

What is the shop or customer experiencing? Shop has a question that if the order was not created via Pre-authorization and customer manually checkout for the order then how did they have received free shipping as shop has free shipping for pre-authorization only. What is the expected behavior? Expected behavior would be that the order has to have shipping charge on it. What error messages are there? No error message. Did you replicate? No What settings were checked? I checked the order, item, customer's account, free shipping settings, inventory logs and shop logs. Order did not have pre-authorized tag. Item did not have custom shipping, Customer's account do not have free shipping enabled ever. Free shipping settings are showing for pre-auths and hourly shipping window setup. Customer do not have orders, this is the first order. Inventory logs not showing log of pre-auth failed or expired. No log for checkout as well to prove it. Shop logs has no info anywhere for cart to checkout window which means it was not enabled ever. It has been shared by us to shop that the customer has created the order manually and it was not automatically created with the pre-authorization. Additionally, there was no log for pre-auth expire which was set to 60 days by shop. Provide examples, sku, order #, customer names, and screenshots where possible. #64109

What is the shop or customer experiencing? Customers are unable to complete checkout using the mobile app. When a customer selects any payment method and attempts to proceed with the payment, the app displays a blank white screen and does not load the next step. This issue is occurring on both iOS and Android apps. The website checkout is functioning correctly; the issue is isolated to the mobile app. What is the expected behavior? The app should successfully load the payment processing or confirmation screen, allowing the customer to complete their order. What error messages are there? None. The screen simply goes blank/white. Did you replicate? Yes, we successfully replicated the issue on our end during testing. What settings were checked? Verified that items were successfully added to the cart. Tested multiple different payment methods; the "blank screen" result occurs regardless of which payment method is selected. Confirmed app is up to date. Platform Verification. Affected Platforms: iOS & Android

What is the shop or customer experiencing: The shop is unable to delete gift cards that are in "Disabled" status. These cards are currently being included in the shop’s Total Redeemable Gift Card Amount, causing the reporting to show a much higher liability than what is actually available for use. The merchant needs these removed so their financial data reflects the true balance. What is the expected behavior: The Gift card with a disabled status should be either fully deleted from the system or it should be excluded from the Redeem Amount calculations in the Gift Cards tab. What error messages are there: N/A Did you replicate: N/A What settings were checked: I have checked the gift card section by clicking on three dots of disabled gift cards to see if we can manually delete them.

What is the shop or customer experiencing? The shop is unable to update the featured video for Square items. While the system shows a successful save message, the selection reverts immediately upon a page refresh So, when a shop is trying to select a specific video to be the featured video for an item and clicking on Save button receives a successful confirmation but after refreshing the page the featured video is removed/unset, and the item reverts to its previous state. What is the expected behavior? Once the Save button is clicked, the selected featured video should remain permanently associated with the specific Square item and persist after a page refresh. What error messages are there? There is no error message but after refreshing the page the featured video is not getting saved to the square item. Did you replicate? Took shop permission and I tried to select a featured video and save. The UI showed a successful updated message , but the video disappeared instantly after a browser refresh. What settings were checked? Checked the items are published on the website and Square is connected. Provide examples, sku, order #, customer names, and screenshots where possible. sku-21798, sku-21797

Under Reporting > All, the loyalty sections show $0 during 7/15. The shop had a live during that time where 26 orders received loyalty, so those should be reported.

What is the shop or customer experiencing? The shop is unable to delete Square-synced items from the CommentSold (CS) dashboard, even after the items have been deleted from Square. * When a shop deletes an item in Square and attempts to delete the same item in CS, the system gives following error: “There were no valid products to delete. Because all selected products are either Dropship items or Square synced products.” What is the expected behavior? Once an item is deleted from the source (Square), the sync restriction should lift (or be bypassable), allowing the shop to remove the same item from CS record. What error messages are there? There were no valid products to delete. Because all selected products are either Dropship items or Square synced products. Did you replicate? * Took Shops permission and tried to delete the same sku on our end and encountered the same error message. * SKU: Olive Boho Linen Pants FFC862 is the one example sku which is deleted in Square. * Requested the shop to share the Square "Deleted Item" logs from the shop to verify if the item is completely deleted or not. * Shop is on NPS What settings were checked? Products Tab; confirmed the items remain locked as "Square Synced." Provide examples, sku, order #, customer names, and screenshots where possible. sku: Olive Boho Linen Pants FFC862 which shop deleted from the square, there are many more products like : SKU:Q330716 Cheetah “Game Day” Graphic Tee, X630567 , 390482B and Q312776

What is the shop or customer experiencing? When shop is trying to import the CVS to update the Sale Price, while importing CSV it shows message as successful "0 out of 531 rows updated" however, the sale price is not getting updated. The shop has previously imported this exact CSV successfully. They are now re-uploading the same file specifically to update the Sale Price column for all items in bulk which is not working and they have choose the override option while uploading CSV. What is the expected behavior? The CSV should process and update the specified fields. Since the file format is correct and no syntax errors are present, the system should reflect 531 successful updates. What error messages are there? successful "0 out of 531 rows updated Did you replicate? Yes, we tried to replicate by importing the CSV on our test account and got same error message as successful "0 out of 531 rows updated" *Tried to rename the CSV file but it did not work. *Modified the "Description" field to trigger a data change and import the CSV (No effect). *Confirmed the Shop is on the NPS platform. *Verified that all columns and headers strictly adhere to NPS CSV formatting requirements. *Also we tried to upload the CSV file in shop's account selecting override option (Not worked). What settings were checked? we checked the CSV format and columns as per NPS Provide examples, sku, order #, customer names, and screenshots where possible.

What is the shop or customer experiencing? The shop is unable to open the CommentSold Payment option. Clicking the menu item triggers a generic error overlay error {"Something Went Wrong" Request ID: 8bd6514b-64d5-452e-8dc2-e7f6dcebf40e Error ID: 6bf0bbeb92bb4e60b485775c74d2e193} What is the expected behavior? The CommentSold Payment settings page should load successfully. What error messages are there? {Something went wrong. Request ID: 8bd6514b-64d5-452e-8dc2-e7f6dcebf40e Error ID: 6bf0bbeb92bb4e60b485775c74d2e193} Did you replicate? Yes,We attempted to access the CS Payment option, and the error consistently reproduced as {"Something went wrong" Request ID: 8bd6514b-64d5-452e-8dc2-e7f6dcebf40e Error ID: 6bf0bbeb92bb4e60b485775c74d2e193} What settings were checked? Setup tab >> CS payment