Bugs

What is the shop or customer experiencing? There is one particular product which is not syncing to TikTok. They even created new item to get it synced to TikTok. What is the expected behavior? It should sync as they have completed all the details as per the guidelines from TIkTok What error messages are there? No message. Did you replicate? Yes, tried resync and it shows pending then Product Audit Failure, however, no reason for not syncing in Shop Logs. What settings were checked? Checked their TikTok is connected, they completed all the requirements. Provide examples, sku, order #, customer names, and screenshots where possible. Old sku: 150392 New sku: rigidleopard

What is the shop or customer experiencing: Shop reported that customers were unable to complete checkout and when clicked on pay with card then just spin and nothing happened. The shop only set up Square Payment. What is the expected behavior: If a customer clicks on pay with a card after entering all the details then it should checkout successfully. What error messages are there: No error message. Did you replicate: NA What settings were checked: Payment Gateway and customer accounts. Provide examples, sku, order #, customer names, and screenshots where possible: Megan Weber, Nikki Carr, and Tamra Canfield

What is the shop or customer experiencing: Upon checking there are no refunds pending under CS dropship refunds. However, the banner states that you have 9 dropship refunds that require your attention. Click here to refund them to your customer. What is the expected behavior: Since there are no refunds pending the banner should not populate and says you have 9 dropship refunds that require your attention. What error messages are there: No error message just a dropship refund banner showing. Did you replicate: NA What settings were checked:Dropship > Reports > CS Dropship Refunds section. Provide examples, sku, order #, customer names, and screenshots where possible:

hop getting an error when trying to do an auction, Error is Auction servicem startauction failed: HTTP 502 ((message, internal server errror. after that message hits if they try again it says an auction is in progress.

For a few products the post to app/post to facebook preview shows the wrong image. The featured image will not go out in the post.

What is the shop or customer experiencing? "The shop reported multiple instances where customers won an auction but CommentSold charged them their absolute maximum bid, even though competing bids never drove the price to that level. What error messages are there? There is no error message Did you replicate? N/A What settings were checked? We checked the help center documentation for insights but found nothing applicable. The shop and our team also reviewed the live replay to track the bidding sequence, but unfortunately, auction bids do not appear in the live replay Shop have provided examples : Customer: Auburn Brasher (winning charge $147 but last comment they saw was $100 Product ID: 12969 sku: AUC131 Customer: Carrie Alexander Order number : 17298, 17325 They entered a max bid of $35 for two items and bidding ended around $22-$24 for each of them, however they were charged for max bid amount of $35. Customer: 17336 order - MaryKay Larson She said she was charged max bid but only saw bidding go to a lesser amount

Shop's nightly shipping manifest did not generate a manifest for a number of orders yesterday.  They are unable to manually generate the manifest today because the labels were created yesterday.  Logs indicate the automatic manifest toggle option should have enabled. Last manifest generated was June 1. Shop needs the manifest for shipping today.

What is the shop or customer experiencing? The shop reported an issue with shipping label costs. They are being charged different amounts for the same customer with a similar package weight. Additionally, despite selecting 'Poly Mailer' every time, the system is consistently charging them the rate for a 'Box'. What is the expected behavior? The shop is using CS Shipping (Flexlabels disabled). Although pricing should be calculated strictly based on the weight class, the system is intermittently applying a higher "box" rate to orders of a similar weight where "Poly Mailer" was selected. What error messages are there? The shop also reported experiencing an error while trying to print the shipping labels. Unfortunately, they were unable to capture a screenshot before moving on. Did you replicate? NA What settings were checked? Confirmed the shop is using CS Shipping (without Flexlabels). Reviewing the logs, orders of nearly identical weights are generating different shipping label costs. Provide examples, sku, order #, customer names, and screenshots where possible. Order Nos: 856, 853, 848, 855

What is the shop or customer experiencing: The shop is unable to upload a product CSV file. Even though the products are not visible in the store admin, the system blocks the upload by claiming the SKUs already exist and the bulk deleted products are not showing up. This happened after the shop previously uploaded these products, noticed missing data, deleted them all, and tried to re-upload the corrected file to start fresh. What is the expected behavior: Since the products were deleted, they should show in the deleted products tab. What error messages are there: Error Message: Duplicate SKU / SKU already taken Did you replicate: Yes. * Live Shop: Uploading the shop's CSV directly to their live dashboard consistently reproduces the "Duplicate SKU" error. Test Shop: The exact same CSV file uploads successfully with zero errors on a separate test shop, proving the CSV file structure and data are valid. However, if we are deleting the products in bulk then after they are not showing up in the deleted product tab. Due to which while re-importing the CSV it's giving duplicate SKU error and if we are searching it's not showing any product with that SKU. What settings were checked: Checked the Deleted Products section in the shop dashboard to ensure products are not there. The section is completely empty. Import Settings: Attempted to re-upload the file using the Overwrite option to force-bypass the conflict, but the system still rejected it. Provide examples, sku, order #, customer names, and screenshots where possible. Impacted Data: All SKUs contained within the shop's attached CSV file.

What is the shop or customer experiencing? The shop (which is currently using NPS) is unable to change the featured video on multiple products. When they go to the Products tab, open a product to edit, scroll down to the video section, select a new video as "featured," and hit the Save button in the top right corner, the change does not stick. Upon refreshing the page, the product completely reverts back to the previously set featured video. What is the expected behavior? When the shop selects a new featured video and clicks Save, the system should successfully update and retain the newly selected video as the featured video, even after the page is refreshed. What error messages are there? None. There are no error messages displayed; the system appears to process the save but silently fails to retain the updated video selection. Did you replicate? No, I was unable to replicate this internally. I tested this exact workflow on our test shop and the featured video updated perfectly without reverting. This issue appears to be isolated to the shop. What settings were checked? * Verified the shop is on NPS (New Product System). Reviewed the shop's exact workflow: Products tab >> Edit product details >> Video section >> Select new featured video >> Click Save (top right) >> Refresh page. Provide examples, sku, order: SKU : SP506, P404