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Customers Unable to see carted items
Multiple customers are not able to see the carted items during checkout, the source comment for most of the orders are Facebook comment and the product list.
2
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under review
7
Authorized w/o coupon
Customer authorized item. Added coupon code. Coupon Expired Customer order placed w/o coupon - as authorized It should have went to the customer cart to let them decide if they want it without the coupon 2143082, 2133867, 2136013
0
3
iPad users not able to comment/purchase from lives on the app after latest update
Customers watching from iPads are not able to comment on live sales, and don't have the "Shop" button available in the bottom right to purchase live products from.
2
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under review
30
Checkout Error via Website
Customers are getting error message of "Oops..Someone Broke the Internet" while checking out via website.
1
2
Refunded as credit - Showing refunded as Charge
Shop is trying to refund the customer to their credit card but it is showing refund as store credit.
0
3
No Local Pickup Option on New Checkout Screen
Shop and customers are reporting that there's no local pickup option on the new checkout screen. There's no option to update to local pickup after entering the shipping address
0
2
Customer got free shipping without being eligible
The customer was able to get a free shipping order, however they did not get eligible for it as it was set to get it the order subtotal should be at least $75, the customer purchased $72 worth of subtotal on items and got free shipping.
0
1
Loyalty Program Enabled Automatically
Shop had the Loyalty Program disabled and it started automatically and offered loyalty to the customers. Shop logs does not show a log where it was to On or Enabled.
0
1
Request Shipping: Shopping Cart is Empty
Customer is getting this error message when the customer clicks on the request shipping link from their email: "Your shopping cart is empty. Your items may have expired. Please refresh the page and try again."
2
104
Checkout -- Customers unable to checkout with no products published
If the webstore is disabled, and there are no products published, customers are unable to checkout with admin added items in their cart. The page simply reverts to the account page or gets stuck on loading.
3
1
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