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Customer Checked Out With Product Multiple Times With Only 1 In Stock
Customer was able to checkout four times for a product that only ever had one in stock. Each order was placed at the same time and each had unique transaction IDs. The logs only showed them checking out once.
0
2
CTL -- Refunding Shipping Label That is Already Delivered
Shop was able to refund a shipping label on an order that was already delivered without an error.
0
1
Mobile App - some product images not showing
Some product images are not showing in the feed or on the PDP - showing blank white instead
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2
Quantities being added automatically
Some how quantities are being added in product inventory, its happening when inventory count is zero but in logs it's showing shop added the inventory however according to shop they never did,
1
2
CSV not getting uploaded
Issue: When shop is trying to upload CSV file it's showing in processing and never get uploaded shop wait for 3 hours. Troubleshooting: Ask shop to clear their browser cache and cookies
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5
Incorrect First purchaser report
According to First purchaser report under reporting tab showing 0 customer, while the orders tab indicates 5 or more customers who have made a first-time purchase.
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1
Subscription Paid, Account Restriction Remains
Shop is seeing an account restriction despite their subscription having been paid two days ago.
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1
Banner is not getting removed with Dismiss button
Shop is getting banner of {We cannot complete an auto purchase for additional shipping credits because you already have a pending purchase for $2500} When clicking on the Dismiss button it's getting removed but when we refresh the dashboard it appear again
0
1
Archived Variants Prices Should Not Be Included On Price Range for App
At this time archived variant prices are being included in the price range display on the app.
0
2
Shop Unable To Import Product CSV
Shop unable to import Product CSV, it only shows in progress. I tried to replicate on my test account it was imported successfully.
0
1
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