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Local pickup orders email notification issue
Shop is marking the order as fulfilled/shipped in Ship Station, however, it is not updating in CS as fulfilled due to which the customer not receiving the email notification for order fulfillment or it's ready for pickup. The order is perfectly synced with Ship Station showing "Green Synced with Ship Station" in CS account.
0
2
Account credit not adding back
Customer uses the account credit to order and it didn't let the customer check out, account credit was deducted, however, not added back after checkout failed.
0
6
CSV not getting uploaded
Issue: When shop is trying to upload CSV file it's showing in processing and never get uploaded shop wait for 3 hours. Troubleshooting: Ask shop to clear their browser cache and cookies
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2
Unable to Connect Square account
Shop is unable to connect square account, Error "Sorry, but it looks like you previously connected to Square under a different shop name. Please contact us for assistance"
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2
Multiple Customers Unable to Checkout - Getting Syntax Error.
Multiple Customers Unable to Checkout - Getting Syntax Error. Shop did not update the braintree token and it stopped working all of a sudden.
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3
Edit variant new product screen
Shops not sure about edit variant and wanted to move to old product screen
1
6
New Product Screens - Unable to Pull Aged Inventory Report
When trying to pull any Aged Inventory report no matter if it's Sizes, Brands, or Collections you are taken to the products screen. When pulling any figure, it should populate a list of products included in that figure. Screenshots below.
1
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in progress
5
Custom Domain Error
Shop is getting error while adding domain to CS: "Error Message: Error Adding domains to service HTTP request returned status code 409: {"msg":"Duplicate record","detail":"Duplicate domain: ' 2broketeachers.com '"}".
0
1
Unable to Upload Photos via Mobile
Shop is getting an error when they attempt to upload photos on mobile after we changed to the new product page Error: A problem repeatedly occurred on " https://commentsold.com/admin/catalog/products/edit5848 ". They are on an iPhone using Safari. They've tried chrome as well. They've tried being on Data and on Wifi It works on their computer They have plenty of memory left on their phone Support is unable to replicate on any of our devices
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3
iPad users not able to comment/purchase from lives on the app after latest update
Customers watching from iPads are not able to comment on live sales, and don't have the "Shop" button available in the bottom right to purchase live products from.
3
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under review
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