Bugs

What is the shop or customer experiencing: The shop is unable to generate or view any reports on their dashboard, as all reporting tabs are failing to load data. What is the expected behavior: The dashboard should successfully retrieve and display reporting data when selecting date ranges across the Overview, POS, and Facebook reporting tabs. What error messages are there: Main Reporting tab: "Failed to generate" New Reporting tab: "Whoops! Retry" POS & Facebook Reporting tabs: "Failed to generate" (after selecting a date range and clicking "Retrieve") Did you replicate: Yes. The issue was successfully replicated on the shop’s dashboard. (Note: The reporting feature was tested on our internal test shop and is working normally there, confirming this is isolated to the shop’s account.) What settings were checked: Checked the Overview reporting tab, the new reporting interface, and specific reporting sub-tabs (including POS and Facebook) while testing various date range retrievals. Provide examples, sku, order #, customer names, and screenshots where possible.N/A

NPS - Shop is unable to delete/remove/rearrange images from the product tab - they are wanting to remove it from the webstore and it's reverting back once saved

What is the shop or customer experiencing: The shop "All Aboard Kids Consignment" is trying to connect their Square account, but they are blocked by an error stating that the Square account was previously connected to a different shop name ("The Trendy Monkey" with email thetrendymonkey@outlook.com ). The merchant wants to disconnect Square from the previous account so they can connect it to their current shop. What is the expected behavior: The shop should be able to connect or rebind their Square account to "All Aboard Kids Consignment" without being blocked by a previous integration associated with a different shop name. What error messages are there:"Sorry, but it looks like you previously connected to Square under a different shop name. Please contact us for as" Did you replicate: No What settings were checked: Settings Area: Setup > Square Provide examples, sku, order #, customer names, and screenshots where possible. -Current Shop: All Aboard Kids Consignment -Previous Shop Name: The Trendy Monkey -Previous Shop Email: thetrendymonkey@outlook.com

When shop adds a new product a something went wrong error pops and then if you refresh the product is there and acts like it's trying to save again.

Red / Green confirm indicator is not consistent. Customers have often confirmed but it doesn't update on the customer tab to show it.

What is the shop or customer experiencing: 4 customers charged and orders created for a product with only 3 units in stock. One winning auction never decremented inventory at all, and one disqualified bidder still had an order created. Expected behavior: There should be only 3 orders related to the product SKU STK2274 instead there were 4 What error messages are there : No error message Did you replicate? No Able to replicate the bug Settings that were checked: Timeline of Inventory- Tracked Auctions (Inventory Log) Start InvAuctionIdWinning BidderWinning BidCustomerOrderFinish Inv34154e79a...504 $35.00 Lori N David Diekmann 3889922d925ceb3...7421 $33.00 Kelly Lockwood 3889811c6653f17...10963 $31.00Christine Lambrecht389010 All three closures show the same pattern: [OpenApi] marked not final sale immediately followed by a manual [Krista] marked final sale override before inventory decremented. The 4th Order — Jennifer Keely (Order 38897) Won an auction per the Live tab / auction history. No corresponding entry exists anywhere in the inventory log — no auction-start, auction-close, or inventory decrement event for her win at all. Despite this, an order (38897, $30.00) was created and the order/customer log shows it processed successfully on web. Issue 2: Secondary Issue — Christine Lambrecht (Order 38901): Auction system shows her as disqualified. Payment log shows her charge failed on the first attempt, then succeeded ~2 minutes later. Despite the disqualification flag, an order was still created for her once the retried charge succeeded. Provide examples, sku, order #, customer names, and screenshots where possible: STK2274 , 38897 , 38901

What is the shop or customer experiencing? The shop added a single item to inventory, but the stock count mysteriously multiplied on its own, going from two up to three. The shop added a quantity of 1 to a product, but a system mismatch was triggered when two customers added the item to their carts at the exact same time. Because of this initial glitch, the system began updating the inventory incorrectly: First, when a waitlist authorization failed for a customer, the system erroneously set the inventory to 2. Later, when a customer removed the item from their shopping cart, the system again incorrectly set the inventory to 3. What is the expected behavior? The inventory count should strictly reflect the shop's manual input and must not increase autonomously. What error messages are there? NA Did you replicate? When attempting to replicate the issue in a test account, the inventory behaved as expected and did not incorrectly increase. What settings were checked? I have checked the product tab, inventory log and shop logs. Provide examples, sku, order #, customer names, and screenshots where possible. SKU: indH1115E

What is the shop or customer experiencing? The shops are currently experiencing an issue where TikTok order details are not populating to our (CommentSold) dashboard. Shops are receiving Tiktok email regarding the TikTok orders and receiving orders in the TikTok dashboard. We have already proactively checked the integration settings for each of our individual shops, and the system indicates that the TikTok sync is active and properly connected. The issue started on 13th June, 2026 and so far three shops reported this issue. What is the expected behavior? When the integration is functioning correctly, the expected behavior is that TikTok order should come to CS dashboard. What error messages are there? - NA Did you replicate? N/A: We are unable to reproduce this since our test shop isn't connected to TikTok. What settings were checked? I have checked social Tab>> Tiktok, product tab and order tab. Also, checked that past orders are all syncing except from June 13th for all 3 shops. Provide examples, sku, order #, customer names, and screenshots where possible. Shop: Indulge by Susan. The customer names are: Tonya Ferruci Teri Zachary Valerie Miller Christine smith Melissa richter Gayle Mattivello Mattivello Renée Williamson Shop: pillarsoflight (shop did not provide customer's name) Shop: Enchanted Rose Garden Boutique. The customer names are: Alex Diaz Vada Is the best Brianna Shenon Alicia Polen Jessica bridges Carolina Franco leila amiri Kelsey Jones Meredith Phillips bunnihuggr graham Kelly Bireley Shamaly Valdez Kaidasspamsy Fico

What is the shop or customer experiencing? Shop has reported that multiple customers are encountering an error when attempting to complete their purchases using the Sezzle payment method at checkout. What is the expected behavior? Customers should be able to select Sezzle, approve the payment seamlessly, and complete their checkout without encountering error What error messages are there? Sorry, Your shopping cart has changed while you were approving the payment You were not charged. Please re-try checkout. Did you replicate? No, we are unable to replicate as when we select Sezzle as a payment method it asked us to confirm the phone number to continue What settings were checked? We have checked customers accounts and see they already have the updated version of their app, Provide examples, sku, order #, customer names, and screenshots where possible. Customer names : Erica McWilliams, Kimberly Murphy , Melissa Luketich

What is the shop or customer experiencing? Shop is not able to create shipping manifest. What is the expected behavior? Enabling the Shipping Manifest setting should allow users to easily generate a shipping manifest. What error messages are there? The error message is "An error occurred while creating the shipping manifest. "Did you replicate? Yes, i have face the same error. What settings were checked? I've checked their shipping manifest setting is enabled. Provide examples, sku, order #, customer names, and screenshots where possible.