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Customer charge for two instead of one item
Customer was checking out she got charge for two items, however, there is only one item in the order.
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Only One Image Showing in React Native App with NPS (Square)
Shop is only seeing one image show up per product in their React Native app. When you look at the product in their edit product page, it doesn't show anything, regardless of product images showing on the main product page. This is a square shop.
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2
POS items showing $2 extra
POS items showing $2 extra when trying to check out. It is not giving the option to remove redo coverage.
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2
Shopping Cart Expiration Issue
As per shop Multiple Customer had their cart expired at 10:32 AM, however, time for expiration setup to 10:30 AM every Monday. One of the customer added item to the cart at 10:30 AM and it expired at 10:32 AM
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2
TikTok Sync Failure
Shop's product are not syncing with TikTok it gives sync failure error, however, shop has as the required criteria to sync the product on TikTok
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4
Quantity not Showing on Main Products Page New Product Page
Quantity doesn't show on the main products page or in the product itself after updating the quantity on it. It's not showing the stock available and needs to update it manually, which is working fine and the same behavior if creating one with multiple variants.
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3
Count on Product Page for the Product shows 0 however, when we look at the Inventory Setting, there are waitlist items for the product
Shop has products with Waitlist items, however, when Shop looks at the summarized data on the Product Page, it shows 0 Waitlist for the Product.
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Customer paid for the order via Sezzle but no order created in CS
Sezzle created an order and charged the customer for it but it was never created on CommentSold side for the order.
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38
CTL -- Insights -- Daily First Time Customers Reporting Discrepencies
Insight's Reporting for Daily First Time Customers for yesterday is reporting different numbers from Reporting > All. Customers are not guest customers.
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2
Unable to connect Ship Station and API keys invalid
Shop reaches and reported after generating multiple API keys still it shows error message "API keys are invalid", However, everything is showing correct in their ship station account.
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