Some shoppers watching a live on the mobile app are unable to return to full screen after minimizing the live. The small video window stays frozen in the corner and does not respond when tapped.

This started after the most recent app update and is not caused by the shopper's device or connection. Our team has identified the cause and is working on a fix.

In the meantime, shoppers can keep the live open in full screen and avoid minimizing it.

We will update this post as soon as the fix is available.