A
Ashley Hickerson
What is the shop or customer experiencing: The shop is unable to generate or view any reports on their dashboard, as all reporting tabs are failing to load data.
What is the expected behavior: The dashboard should successfully retrieve and display reporting data when selecting date ranges across the Overview, POS, and Facebook reporting tabs.
What error messages are there: Main Reporting tab: "Failed to generate"
  • New Reporting tab: "Whoops! Retry"
  • POS & Facebook Reporting tabs: "Failed to generate" (after selecting a date range and clicking "Retrieve")
Did you replicate: Yes. The issue was successfully replicated on the shop’s dashboard. (Note: The reporting feature was tested on our internal test shop and is working normally there, confirming this is isolated to the shop’s account.)
What settings were checked: Checked the Overview reporting tab, the new reporting interface, and specific reporting sub-tabs (including POS and Facebook) while testing various date range retrievals.
Provide examples, sku, order #, customer names, and screenshots where possible.N/A
Created by Shiva Pal
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