What is the shop or customer experiencing?

We received a report from the shop that scanned items are failing to display for the majority of their customers. This is causing significant friction, as users have to repeatedly force close and reopen the app.

What is the expected behavior?

Customers should be able to view items scanned during a live session.

Investigation Notes:

The customer who reported this is on the latest version of the app.

The shop confirmed that product descriptions are short and concise, ruling out a text-overflow or character-limit issue causing the display failure.

What error messages are there?

No error message .

Did you replicate?

Unable to replicate.

What settings were checked?

Live history, live replays

Provide examples, sku, order #, customer names, and screenshots where possible.

SKU : CJ6797, CS4137, D33143C, G7208,G7206 ,DM2112, DM2108, A4677,MACKAY

Customer name: Sudipta Roy Vidrine and Laci Blanchard