Shiva Pal
  • What is the shop or customer experiencing: Customers are not receiving push notifications for cart expiry reminders on their mobile devices, despite receiving all other transactional/marketing emails and standard notifications.
  • What is the expected behavior: When items are added to a cart and reach the expiration threshold, customers should receive both an email notification and a mobile app push notification reminding them to complete their purchase.
  • What error messages are there: No error messages displayed.
  • Did you replicate: Yes. The shop tested adding items to the cart on their end. And also internal team tested While the cart expiration email was successfully delivered after a delay, no mobile app push notification was triggered or received on the device.
  • What settings were checked: Checked Mobile App > Mobile Notifications in the CommentSold dashboard; push notifications are actively enabled. Verified that the customer's mobile app version is fully up to date.
  • Provide examples, sku, order #, customer names, and screenshots where possible.Customer / Tester Account: Tested directly on shop owner/tester account

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