What is the shop or customer experiencing: The shop is reporting an ongoing checkout issue where multiple customers are unable to complete their purchases on the app. This issue has been occurring over the past few weeks but has recently escalated, affecting at least 5 known customers within the last day.

What is the expected behavior: Customers should be able to add items to their cart, proceed through the checkout funnel, and successfully complete their purchases without their carts automatically emptying or expiring prematurely.

What error messages are there: The error message being displayed to the affected customers is: "Your shopping cart is empty. Your items may have expired. Please refresh the page and try again."

Did you replicate: Unable to replicate the issue at this time.

What settings were checked: The customer accounts were checked on the backend to verify their profiles and look for any anomalies.

Provide examples, sku, order #, customer names, and screenshots where possible: *Affected Customer Names: Nancy Flores, Kim Little, Allison Cortinas, Olivia Longoria

-SKUs / Order #s / Screenshots: None provided yet. (Note: Troubleshooting with customer Olivia Longoria last week by performing a clean app reinstall, but it did not resolve the issue).

-Additional Action Taken: Advised the shop to have the affected users fully uninstall and reinstall the app, restart their mobile devices, and ensure their app is completely updated to the latest version. We are currently monitoring their progress.