App - IOS "Delete Account" Option Needs Warning/Confirmation Message
A
Ashley Gamble
Ashley Gamble of Forever Kindred has reported one of her VIP customer's accidentally deleted their entire customer account from the IOS app. This was added in for us to comply with IOS's new rules. The customer indicated there was no warning message or second message to confirm they wanted to delete their entire account. We really should add this in, because customer's like this one may not understand the meaning of that button or understand they will actually delete their entire customer account from the CS system. The shop and the customer are upset about this outcome as there is no way to recover the account. This can cause many issues with customer retention, orders, and the bottom lines/revenue of any of our boutiques.