Vedang Mishra
What is the shop or customer experiencing?
  • The customer is reporting that the "Clear Overlay" setting on the live dashboard fails to persist on the mobile app and webstore. When they manually clear the overlay, it reappears immediately after exiting and reopening the app or webstore.
What is the expected behavior?
  • The overlay should remain permanently cleared until the shop owner decides to re-enable it, regardless of whether the app or browser is closed and reopened.
What error messages are there?
  • There are no explicit error messages.
Did you replicate?
  • Yes, I successfully replicated this behavior in my test account. I have also attached a screen recording of the issue to the ticket thread.
What settings were checked?
  • I verified the configuration in the Live tab under Broadcast Center by selecting the ongoing live and triggering the "Clear Overlay" button, which confirmed the failure to persist upon session restart.
Provide examples, sku, order #, customer names, and screenshots where possible.
N/A