K
Kaitlyn Smith
• What is the shop or customer experiencing?
  • Shop not able to create labels, not able to return/refund orders. Whenever shop is clicking on create label, return/refund. It's just opening a new layout below the orders tab.
• What is the expected behavior?
  • It should allow and process the order normally, however it's not happening. When we click on create label, return/refund. It should open a new pop-up window or a new window to process that.
• What error messages are there?
  • No error message, just that it's not showing the original layout. It's showing a new layout in which buttons are not working and the new layout is opening below the order details section.
• Did you replicate?
  • Replicated on shop end, however same issue is happening.
• What settings were checked?
  • Went to Order tab of CS dashboard >> Then clicked on return/refund order not working >> Also create labels section not working.
• Provide examples, sku, order #, customer names, and screenshots where possible.
  • Happening with all orders.
Created by Deepak Singh Rana
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