What is the shop or customer experiencing:- The shop cannot refund back to the customer's original payment method. The dashboard shows a system calculation mismatch: the "Refund Order" button limits available funds to $3.22, whereas the "Refund Products" section shows $46.00 available. Submitting the $46.00 refund through "Refund Products" fails.

What is the expected behavior:- Because the $49.22 account credit issued on Sept 5 was fully reversed on Sept 6, the system should allow a full refund of $46.00 back to the original payment source without hitting a gateway cap.

What error messages are there:- Total refund requested exceeds maximum amount.

Did you replicate:- Yes, replicated on within the shop's dashboard. Attempting to issue the $46.00 refund triggers the exact same error.

What settings were checked: Refund Screen (Issue Partial Refund): Caps original payment method refund at $3.22.

Refund Products Section: Lists $46.00 available to refund to original payment source, but throws an error upon clicking the blue submit button.

*Sept 5, 2026, 10:32 PM: Partial refund/account credit of $49.22 issued.

*Sept 6, 2026, 2:51 PM: Account credit of $49.22 reversed.

Provide examples, sku, order #, customer names, and screenshots where possible. Customer Name: Cheri Burns

Order Number: #7062159