What is the shop or customer experiencing?

The shop stated that one of her customer is not receiving shipping emails on her orders.

What is the expected behavior?

The expected behavior must be customer receiving shipping emails

What error messages are there? NA

Did you replicate? NA

What settings were checked?

Setup>> Goshippo.

Customer tab.

Order/fulfillment>> tracking id.

Setup>> templates>> shipping email templates

Provide examples, sku, order #, customer names, and screenshots where possible.

Customer's name: Andrea Robinson

customer ‘s email address: andie.r28@gmail.com