Shiva Pal
What is the shop or customer experiencing: The customer (Robert Soden) is unable to place bids during live auctions via the app. When entering a bid amount (e.g., bidding $175), nothing happens and the bid is not submitted or registered. No error messages or prompts appear on the customer's end. Live history shows the customer commented that they bid $175, but the Auction History indicates another customer (Annie) won the item at $175 instead.
What is the expected behavior: When a customer enters a bid amount in the app during a live auction, the bid should be processed and registered immediately without stalling or silently failing.
What error messages are there: NA
Did you replicate: NA
What settings were checked: Customer Logs: Verified the customer successfully bid in an auction in July without issue.
  • Customer Account Setup: Confirmed with the shop (and verified via screenshot) that the customer is signed in, has a valid shipping address, and has a saved payment method on file.
  • Live History: Confirmed the customer commented "bid $175" without the system registering the action.
  • Auction History: Verified another customer (Annie) won the bid at $175.
Provide examples, sku, order #, customer names, and screenshots where possible: - Customer Name: Robert Soden