Customers are not receiving fulfillment emails
s
sandlin boutique
As per the shop, customers are not getting emails when orders are marked as fulfilled and this is happening with all customers.
As I checked, shop settings for the email template feature is enabled. So, ideally customers should receive emails.
No, error message
Yes, I have replicated my test account on NPS and OPS for Shipped and Local pickup but customers are unable to get the fulfillment emails.
Email Template
The shop asked customers to look for junk too and nothing.
Customer name & Order ID: Janelle Besse | Order ID: 46