Featured Media and Video on New Product Screen of Square Items
K
Kerry Witbrod
What is the shop or customer experiencing? The shop is unable to update the featured video for Square items. While the system shows a successful save message, the selection reverts immediately upon a page refresh
So, when a shop is trying to select a specific video to be the featured video for an item and clicking on Save button receives a successful confirmation but after refreshing the page the featured video is removed/unset, and the item reverts to its previous state.
What is the expected behavior? Once the Save button is clicked, the selected featured video should remain permanently associated with the specific Square item and persist after a page refresh.
What error messages are there? There is no error message but after refreshing the page the featured video is not getting saved to the square item.
Did you replicate? Took shop permission and I tried to select a featured video and save. The UI showed a successful updated message , but the video disappeared instantly after a browser refresh.
What settings were checked? Checked the items are published on the website and Square is connected.
Provide examples, sku, order #, customer names, and screenshots where possible. sku-21798, sku-21797