K
Kristie Ritchie
What is the shop or customer experiencing?
The shop added a single item to inventory, but the stock count mysteriously multiplied on its own, going from two up to three.
The shop added a quantity of 1 to a product, but a system mismatch was triggered when two customers added the item to their carts at the exact same time. Because of this initial glitch, the system began updating the inventory incorrectly:
First, when a waitlist authorization failed for a customer, the system erroneously set the inventory to 2.
Later, when a customer removed the item from their shopping cart, the system again incorrectly set the inventory to 3.
What is the expected behavior?
The inventory count should strictly reflect the shop's manual input and must not increase autonomously.
What error messages are there?
NA
Did you replicate?
When attempting to replicate the issue in a test account, the inventory behaved as expected and did not incorrectly increase.
What settings were checked?
I have checked the product tab, inventory log and shop logs.
Provide examples, sku, order #, customer names, and screenshots where possible.
SKU: indH1115E
Created by Gida Emi
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