What is the shop or customer experiencing- The shop's live auction feature is capping customer bids at $41 for SKU "deal or no deal 9/9". Customers report that the bid/swipe option becomes greyed out or disappears once bidding hits $41, preventing higher bids even though time remains on the auction clock. The shop also tested this on their own phone during the live stream and confirmed the bid/swipe button was missing/disabled.

What is the expected behavior- Customers should be able to continue placing higher bids or swiping to bid as long as the auction timer has active time remaining, without the button disabling at a $41 threshold.

What error messages are there- No specific error message was displayed; the bid/swipe button simply becomes greyed out, missing, or disabled on the customer interface.

Did you replicate- NA Watched the ongoing live stream and confirmed the live video and auction interface appeared to be functioning normally on my end.

What settings were checked- Auction run time settings (noted a 30-second run time setting), Live video stream status, and Recent order history for the affected SKU as well.

What have you already done with the shop to try to address it?

Joined and monitored the active live stream, reviewed the auction run time configurations, and cross-referenced the provided order numbers.

Examples, SKU: deal or no deal 9/9 & Order Numbers: 657551, 657552, 657553, 657558