Live Overlay: Lagging or not updating when scanning items
Jaclyn Sanborn
Shop: Dappled
Dynamic live - when scanning items the overlay will lag behind with updating, or sometimes not update at all. Hitting clear overlay and scanning again will fix it maybe half the time. Tested this with the shop and confirmed lags of 10 seconds + at times, and other times it would not update.
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Lindsey Schocke
Merged in a post:
Issue with image on overlay not updating when scanning an item
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Melissa Warner
Number, size, description was correct just the image was not updating
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Lindsey Schocke
Merged in a post:
Live dynamic scanning product - overlay only changes identifier
Beau Peregoy
When going live using a Dynamic Selection, a scanner is being used to scan the next product. When the product is scan, the only thing that changes in the overlay is the identifier (in this case from 113 to 114). The price, variants, and photo all remain on the last product.
JEFF EMMING
Merged in a post:
Overlay: Image Incorrect
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Jennifer Simon
Images in overlay are very delayed and skipping to incorrect images that do not match the identifier.
JEFF EMMING
Merged in a post:
Product Image does not update when new product is scanned on Live
JEFF EMMING
Shop scanned items and the overlay updated with the new identifier, sizes, and price, but the image did not update.
Amanda Schaeffer
Shop is seeing this issue with every live, was recommended to try an ethernet connection to be sure it is not bitrate related.
Jaclyn Sanborn
Shop: Thrifty Bella Boutique - also experiencing this where the image is not changing when scanning a new item
Chelsea
Shop: sbgems
Identifier updates but the image does not. Shop states that this has happened before.
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Jennifer Simon
VaehBella Boutique - Item pictured is 5 items prior to the one scanned.
Melissa Warner
klosetkouture - The identifier, size, description are all correct but the images were not updating while live on Facebook using the CSApp.