What is the shop or customer experiencing?

A customer completed a checkout during our live stream while the 20% loyalty reward was active. However, the system failed to calculate and apply the 20% reward to her order subtotal.

What is the expected behavior?

Live sale loyalty credits must be accurately awarded to customers.

What error messages are there?

No error message

Did you replicate?

No, Since related to Live sale

What settings were checked?

Order details, Customer store credit balance movements, Loyalty program configuration and did customer place the order during the live or under extended live sale loyalty period.

Provide examples, sku, order #, customer names, and screenshots where possible.

Order number 594