What is the shop or customer experiencing?

The shop owner updated their loyalty reward settings 5% to 35% around 4:00 PM. However, customers placing orders after this change are not receiving their 35% cash back/loyalty credits. While a couple of orders successfully processed, the vast majority of subsequent orders are failing to automatically award the loyalty credits.

What is the expected behavior?

When the loyalty program is enabled and configured to 35%, all customers who place eligible orders after the activation timestamp should automatically receive a 35% cash back credit applied to their accounts.

What error messages are there?NA

Did you replicate? NA

What settings were checked?

Loyalty Program Configuration: Confirmed the loyalty tier was successfully set to 35% and enabled around 4:00 PM.

Shop Logs & Timestamps: Cross-referenced the exact time the loyalty setting was updated against the timestamps of the customers' carts and completed orders to confirm the purchases occurred after the change was live.

Provide examples, sku, order #, customer names, and screenshots where possible.

Affected Customer Example: Leslie Overman, Jane Hoy

Order Example: Order #82206 & 82205 (still missing loyalty)

Successful Orders (for baseline comparison): Order #82207 and Order #82208 successfully received the credits.