What is the shop or customer experiencing? "The shop reported multiple instances where customers won an auction but CommentSold charged them their absolute maximum bid, even though competing bids never drove the price to that level.

What error messages are there? There is no error message

Did you replicate? N/A

What settings were checked? We checked the help center documentation for insights but found nothing applicable. The shop and our team also reviewed the live replay to track the bidding sequence, but unfortunately, auction bids do not appear in the live replay

Shop have provided examples :

Customer: Auburn Brasher (winning charge $147 but last comment they saw was $100

Product ID: 12969 sku: AUC131

Customer: Carrie Alexander

Order number : 17298, 17325

They entered a max bid of $35 for two items and bidding ended around $22-$24 for each of them, however they were charged for max bid amount of $35.

Customer: 17336 order - MaryKay Larson

She said she was charged max bid but only saw bidding go to a lesser amount