Oversold Item (SKU STK2274 / Product ID 8642) — 4 Orders Created Against 3 Units of Inventory
complete
M
Michele Starbeck
What is the shop or customer experiencing:
4 customers charged and orders created for a product with only 3 units in stock. One winning auction never decremented inventory at all, and one disqualified bidder still had an order created.
Expected behavior:
There should be only 3 orders related to the product SKU STK2274 instead there were 4
What error messages are there :
No error message
Did you replicate?
No Able to replicate the bug
Settings that were checked:
Timeline of Inventory-
Tracked Auctions (Inventory Log)
Start InvAuctionIdWinning BidderWinning BidCustomerOrderFinish Inv34154e79a...504 $35.00 Lori N David Diekmann 3889922d925ceb3...7421 $33.00 Kelly Lockwood 3889811c6653f17...10963 $31.00Christine Lambrecht389010
All three closures show the same pattern: [OpenApi] marked not final sale immediately followed by a manual [Krista] marked final sale override before inventory decremented.
The 4th Order — Jennifer Keely (Order 38897)
Won an auction per the Live tab / auction history.
No corresponding entry exists anywhere in the inventory log — no auction-start, auction-close, or
inventory decrement event for her win at all.
Despite this, an order (38897, $30.00) was created and the order/customer log shows it processed successfully on web.
Issue 2:
Secondary Issue — Christine Lambrecht (Order 38901):
Auction system shows her as disqualified.
Payment log shows her charge failed on the first attempt, then succeeded ~2 minutes later.
Despite the disqualification flag, an order was still created for her once the retried charge succeeded.
Provide examples, sku, order #, customer names, and screenshots where possible: STK2274 , 38897 , 38901
B
Bethany Honeycutt
updated the status to
complete
This issue has been resolved - please let us know if you have any new examples