What is the shop or customer experiencing? Prepay credit is showing negative balance which shop already paid in August, they want the refund of $100 which they added recently and it got adjusted to that negative balance due to glitch as it was already paid by the shop in August.

What is the expected behavior? It should add the $100 balance in prepay credit for the shop to purchase labels.

What error messages are there? No error message

Did you replicate? No

What settings were checked? Checked the prepay settings and invoices section where it is showing shop already paid the negative $416 in August.

Provide examples, sku, order #, customer names, and screenshots where possible. Attached screenshots.