What is the shop or customer experiencing?

The shop's product selection is not visible during the pre-recorded live for the shoppers to make purchase. The items are not up in the overlay and the shop button is completely empty. Also, it impacted the shop’s GMV. Over $9000 of inventory and only $464. The shop is clicking the items for live.

What is the expected behavior?

The products selection should be visible and show on the live screen so that the shoppers can purchase.

What error messages are there?

NA

Did you replicate?

Unable to.

What settings were checked?

Checked live, Checked product selection and checked if the products are published.

Provide examples, sku, order #, customer names, and screenshots where possible. Product selection name: Birthday Week Monday Night LIVE with 7% LOYALTY