Removing checkbox for app description and it is not saving
A
ASHLEY GOODWIN
What is the shop or customer experiencing? Shop is trying to uncheck the box "Use a different description for Mobile devices" and saving the product, however, it is still showing as checked when open the product again after saving.
What is the expected behavior? When we uncheck the box and click on Save, it should remain unchecked.
What error messages are there? No error message, when clicking on Save, it shows product updated.
Did you replicate? Yes, asked for the permission from shop and tried to uncheck the box then clicked on Save. It shows product updated, however, when checked the product again, the box was still checked and there was a Tiktok error in shop logs.
"Product #117 failed to export to TikTok: [PUT] /product/202309/products/1732118911026040970 "The following product attribute is missing, include it and try again. ID:102291, name: Choking Hazard Warning" (12052104) {"title":"Oh Deer! Earrings","descr...""
What settings were checked? Checked the product's edit page & Shop logs. Asked the shop to exclude the item from TikTok then try to uncheck the box and save it. It didn't worked for the shop.
Provide examples, sku, order #, customer names, and screenshots where possible. sku#97 Oh Deer! Earrings)