Same keyword items won't popup | Bugs

Same keyword items won't popup

closed

Kristen Leiker

When Shop is searching any item name in the Mobile App every single item that has any of those words in it comes up.
This feature could be helpful to search specific products into the app.
Customer experience will be better

Created by Vikas Kaushik

February 5, 2026

Bethany Honeycutt

marked this post as

closed

Since the app search prioritizes recently posted products, older items are ranked lower and may not appear on the first page.
Previously, product names were given higher priority in search, which caused some older products to appear. This has now been adjusted to balance product name relevance with the latest products, so results are more consistent and up to date. 
The easiest approach would be to repost this item to the app, which would increase the prioritization of the item in search and ensure its visibility.

Divya Tiwari

Shop reported search issue on app where customer are getting confused and frustrated when they are searching the key word on app it is not showing the relevant items with the key words same like showing on website.

Mahima Rawat

Whenever shop is trying to search any item with the product name, it's pulling all the items which has that product name keyword on it, instead of pulling the exact item.