Shipstation UPS tracking number directs customers to USPS website | Voters

Shipstation UPS tracking number directs customers to USPS website

Heather Brown

When customers click the "tracking" option in the App, and the order was shipped UPS, customers are still directed to the USPS website. Order example below.

Created by Kristen Rudd

September 10, 2024

Bethany Honeycutt

Merged in a post:

Shipstation UPS Tracking Number Directs Customers To USPS Website

Tayva Singer

Shipstation UPS tracking number directs CS customers to USPS website.

September 10, 2024

Bethany Honeycutt

Merged in a post:

CTL - Shipstation UPS tracking number directs customers to USPS website

Cory Bable

Shop: wreathsofjoy
Request: Have UPS tracking numbers from shipstation direct customers to UPS website. 
Details - Customers are clicking the tracking number in CommentSold fulfillment emails and it is redirecting them to the USPS website even when the tracking number originated from FedEx. This causes customer confusion thinking that their package has not shipped yet or they've received the wrong tracking number.

September 10, 2024

Khal Mansoor

Canny: https://commentsold.canny.io/admin/feedback/bugs/p/shipstation-ups-tracking-number-directs-customers-to-usps-website?boards=bugs