Shopper checking out from FaceBook comment on mobile can't edit card | Voters

Shopper checking out from FaceBook comment on mobile can't edit card

complete

Shopper using iPhone, went to shop URL from Facebook, tried to check out on FaceBook Browser, got message to choose a card to pay the remaining balance, but did not get a pop up window to edit or add a card. Tried using three dots to open the URL in Safari or Chrome, but did not work. Only after copying and pasting the shop URL to the browser like Safari or Chrome did the shopper get a prompt to add or edit the card.
This also prevents the PayPal and Sezzle pop ups from showing when the customer tries to check out with those payment methods.
Some shops are seeing this with the FaceBook browser, others are seeing it with the Safari browser on mobile.

January 21, 2021

Melissa Warner

marked this post as

complete

Lindsey Schocke

Merged in a post:

Unable to Edit Card on Stripe via Computer

Amanda Facey

Customer was unable to edit the card they had on file with Stripe via the browser. Could only edit via mobile device. Edit option would not populate on Chrome, no pop up message or word Edit to click on appeared.

May 4, 2022

Angelica Broady

Also reported by The Ruffled Feather Bus.

JEFF EMMING

This is also happening on non-mobile purchases. Reported by samsbeadshop

Melissa Warner

Hey Friends!! Can we confirm this is still an ongoing issue? If it is we will need a bit more additional information to look into this to see what is going on - If we can get the device type/ ios version etc. / browser they are using etc. from the customers to see if we are able to replicate - or any screen record/ video/ screenshots that may help! Thanks!

Miranda Loomis

Melissa Warner: Yes I had a customer with in the last week who had this issue. The next time it happens I'll ask for screenshots.

Lindsey Schocke

marked this post as

under review

April 11, 2021

JEFF EMMING

Seems like this now shows up on Safari as well. Shop and the customer reported this issue while on Safari

Lindsey Schocke

Merged in a post:

Shopper cannot update card with product in cart

Beau Peregoy

rrtrends is reporting that her shopper was not given the "Edit" option to update card information unless there were no products in the shopper's cart.

March 3, 2021

JEFF EMMING

Merged in a post:

Shopper not shown edit option at checkout to update card info.

Khal Mansoor

The shopper is not given the option to edit their credit card on the checkout page on the webstore.

February 28, 2021

Khal Mansoor

Example: https://app.intercom.com/a/apps/c3j24v96/inbox/inbox/4146188/conversations/67453600548167

Shopper is using an iphone with IOS 14.4 / Safari browser and has items in their cart.

→