Square connection blocked "Previously connected under a different shop name"
complete
W
Walinda Arnett
What is the shop or customer experiencing: The shop "All Aboard Kids Consignment" is trying to connect their Square account, but they are blocked by an error stating that the Square account was previously connected to a different shop name ("The Trendy Monkey" with email thetrendymonkey@outlook.com). The merchant wants to disconnect Square from the previous account so they can connect it to their current shop.
What is the expected behavior: The shop should be able to connect or rebind their Square account to "All Aboard Kids Consignment" without being blocked by a previous integration associated with a different shop name.
What error messages are there:"Sorry, but it looks like you previously connected to Square under a different shop name. Please contact us for as"
Did you replicate: No
What settings were checked: Settings Area: Setup > Square
Provide examples, sku, order #, customer names, and screenshots where possible.
-Current Shop: All Aboard Kids Consignment
-Previous Shop Name: The Trendy Monkey
-Previous Shop Email: thetrendymonkey@outlook.com
B
Bethany Honeycutt
updated the status to
complete
This has been resolved - please let us know if you have any further issues