Shiva Pal
  • What is the shop or customer experiencing: The shop is experiencing intermittent loading failures on their website, specifically with product thumbnails and dropdown menus when adding or searching for products. The elements fail to render, and the issue has been occurring sporadically for several weeks across multiple browsers and even after clearing cache.
  • What is the expected behavior: Product thumbnails and dropdown menus should load and render smoothly without delay or failure when adding or searching for products.
  • What error messages are there: No specific error codes or messages are appearing; the elements simply fail to render.
  • Did you replicate: Yes, partially replicated on jessijuly.com. Initial navigation to a collection shows a noticeable image loading delay. Once the collection images finish loading, navigating away and returning to the same collection results in expected behavior (instant rendering/cached load). However, the specific dropdown menu failures could not be replicated.
  • What settings were checked:Verified image size requirements (630x940px, under 5MB) and confirmed that "Enable Optimized Images" is active in the shop settings.
  • Provide examples, sku, order #, customer names, and screenshots where possible.N/A