Tax not being charged particularly on the product and it's associated orders
L
Lindsey Jones
What is the shop or customer experiencing?
- The shop noticed that tax is not being calculated or charged on orders containing a specific product when the customer selects "Local Pickup" or shipping at checkout. The order total summary shows $0.00 for tax, despite the shop having taxes configured for their state and a tax code properly assigned to the item. This issue appears to be isolated to one specific product and happening specially on local pickup ones.
What is the expected behavior?
- When a customer selects "Local Pickup," the system should recognize the shop's physical location and automatically apply the tax rate to the taxable items in the cart, just as it would for a standard in-state shipping order. Also, in some of the shipping orders it's not charging taxes too.
What error messages are there?
- N/A - There are no error messages. The system successfully processes the order but silently fails to add the tax amount to the final total.
Did you replicate?
- Yes. I successfully replicated the behavior on my end. When adding this specific item to the cart and selecting the local pickup option and shipping option, the system does not calculate or charge any taxes.
What settings were checked? *
- Checked the Orders/Fulfillment tab > Order Total Summary to confirm no tax was collected.
- Checked the customer's state versus the state where the shop's taxes are established in Avalara.
- Checked the specific product's settings to verify that a tax code is actively assigned to it.
Provide examples, sku, order #, customer names, and screenshots where possible:
- Product SKU: 99431
- Affected Order Numbers: 82789, 82733 and all associated orders of product.