TikTok Sync Failure | Voters

TikTok Sync Failure

complete

Dawn Dykes

Shop's product are not syncing with TikTok it gives sync failure error, however, shop has as the required criteria to sync the product on TikTok

Created by Sumit Kumar

June 4, 2025

Bethany Honeycutt

marked this post as

complete

This issue has been resolved - please let us know if you have any questions

Bethany Honeycutt

marked this post as

under review

We've determined this issue is caused by the "white background" setting (Under Social Setup>TikTok).

We are working on a fix but in the meantime, shops can disabled this setting. You would need to manually create “main” images with a White Background in the meantime as well.