Unable to Determine Reason Preauthorization Failed for Two Customers
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Bethany Honeycutt
Merged in a post:
Waitlist Preauthorization Failure
Angelica Broady
Shop: VerClare Boutique that a waitlist authorization for a customer didn't go through. The logs show that the customer waitlisted the item before other customers but the other customers received the items. We aren't able to see any failures in the logs and the item is still showing in the customers waitlist as pre-authorized.
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Bethany Honeycutt
Merged in a post:
Pre auth went directly to added from waitlist with no failure in logs
Matt Wells
Shop had a customer that authed a few products and they went right to waitlist even though they were marked pre auth. No auth failure in logs.
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Bethany Honeycutt
Merged in a post:
Preauthorization failure with no logs
Sophia Jensen
Customer preauthorized, can be found in logs. No preauth went through when the item was restocked, but no failure showing in the logs or card change in stripe
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Shresth Shukla
Shop - Mainstream Applevalley facing issue that item that is pre-authorized that just came back in stock and it is not going through,