What is the shop or customer experiencing: The shop is unable to re-establish their Instagram Live Connection. Despite entering the correct credentials manually, the login window hangs on a loading spinner and fails to complete the authentication process.
Although the shop saw 4 views on a live stream last night, the system currently shows a "User session not valid" error in the Social Setup.
What is the expected behavior: Clicking the 'Reconnect' button should trigger the Instagram authentication flow and successfully link the account upon login.
What error messages are there: No front-end error message is displayed to the Shop, the window simply spins indefinitely. However, the back-end Social Setup shows: "User session not valid."
Did you replicate: N/A
What settings were checked: Social Setup Instagram Live Connection Error: User session not valid
Provide examples, sku, order #, customer names, and screenshots where possible.
Created by Shabab Anwar
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