WinBack Campaign Sending Email with Invalid Code
M
Melissa Warner
Merged in a post:
Win Back Coupon "No Longer Valid" | Attempted to Use Same Day Received
Rachael Mikulski
Be You, For You Boutique has their Win Back Campaign Coupon set as valid for 1 day. A customer received a Win Back coupon and was unable to use it on the same day. Shop and chat support confirmed that the items in the customer's shopping cart should have been valid to use the coupon, as they were not in any excluded collections. Customer received "No Longer Valid" message when using the coupon.
Heather Parker DeSimone
We have the same thing happening April 2023 - code says it's good for 3 days, but on Day 3 customer reported invalid code error message
J
Jennifer Simon
sabbichicboutique
another report
Customer Kari Randazzo Stecker
code 406save
Coupon set to send after 45 days, 7 day expiration
Would have been sent October 13th based on last order.
Customer receiving Invalid error when trying to use it on October 14th.
Matt Wells
FamFancy reported the issue as well with shopper Valerie Grady