Bulk Email / Messaging to Customers with Unfulfilled Orders by Product
Shiva Pal
- Confirm there are not already settings or features that do what the shop is asking for:- Confirmed. CommentSold currently lacks any native bulk messaging tool (email, SMS, or in-app push) that allows a shop to filter by a specific SKU or unfulfilled line item and message all affected buyers at once. Merchants must either manually look up each order one by one in the Orders/Fulfillment tab or export a CSV to compile customer contact details externally.
- What does the shop want the product to do:-The shop wants the ability to select or filter by an unfulfilled product/SKU in the dashboard and send a mass update (via email, SMS, or push notification) directly to all customers who have a pending, unfulfilled order for that specific item.
- Why/how would it improve sales or efficiency:- Operational Efficiency: Eliminates hours spent manually locating individual orders, copying email addresses, and reaching out one by one during fulfillment delays, stock shortages, or manufacturing backorders.
Customer Retention & Trust: Allows merchants to proactively communicate delay timelines or substitution options instantly, drastically cutting down on inbound support tickets, chargebacks, and order cancellations.