M Prashanth Kumar
Confirm there are not already settings or features that do what the shop is asking for:
  • No, there is no existing report to identify the pending pre-authorizations impacted by Redo Disabling.
What does the shop want the product to do:
  • The merchant wants a report to identify specific customers/products with pending pre-authorizations which are covered under the Redo Integration.
Why/how would it improve sales or efficiency:
  • These features providing visibility into affected pre-authorizations will directly protect sales and improve the customer experience. Currently, automated cancellations cause shoppers to lose their spot for restocked items, which frustrates customers and costs the merchant guaranteed sales. By knowing exactly which products and customers are impacted before disabling Redo, the shop can proactively reach out to manage the restock process manually, thereby preserving the sale, maintaining accurate inventory data, and preventing a spike in confused customer support tickets.