Waitlist: Turn off waitlist for certain items
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Melissa Warner
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You can now archive variants from the product tab which will clear out the waitlists. Reach out to support to enable this feature
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Kim Dawson
Melissa Warner : Can you direct me where I find this option?
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Tina Herring
This would be awesome. I currently have to turn the feature off because I don't want my customers to think they will get an item that can't be restocked.
Rana Hudson
Yes! Would love to even just see the option when adding an item to CS, in the store section, that says publish or publish until item is sold out. Or something.
Brandon Kruse
Merged in a post:
Option to mark certain items OOS and it hide product on customer end
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Rebecca Canzius
Since removing the clear waitlist option, shops are running into issues where they can't remove items from waitlists in bulk so the item is removed from the customer facing waitlist to cut back on emails/questions. (AS advises against deleting product or removing from waitlists for reporting purposes) Shops report customers reaching out frequently inquiring about restocks on items that can't be re-ordered. They are spending time replying to emails notifying the customer it's a seasonal item/OOS from vendor, etc which takes away time from more important tasks.
Ideally, adding a mark vendor OOS option on the drop down menu on the waitlist tab- which prompts a warning before action is confirmed stating it will hide the product from the current customers waitlist AND this product can’t be added to future waitlists. Action should be used for products that are gone forever, so the shops reporting is still accurate but product hidden from customer end.
Things that would also go hand in hand with this option--
-After marking an item OOS, a pop up asking shop owner if they want to send an email to those on waitlist that the product was removed from being visible on their waitlist because it's an item that can't be restocked. The email to be optional and customized to shop owner verbiage
-Having a place to archive these OOS products on the PRODUCT TAB so the shop owner can view all in stock items. (Function like the 'hide' option on waitlist tab, where they can filter these products in or out depending on preference)
Brandon Kruse
under review
We're looking into this now in managing products - being able to hide products or even variants that you know you will never get back in stock, thus "hiding" it from the shopper's waitlist as well - but not messing up reports by deleting them
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Nikki Reineck
Brandon Kruse: can it become “sold out” button instead of “add to waiting list” once the variants became unavailable.
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Nikki Reineck
Brandon Kruse: Checking in, any update about this? I got multiples emails daily and asking if I will restock the "summer sales" items because they put the products on the waiting list.
Hang Ups
I agree! Some items we will not restock and should be able to not waitlist those items. Customers get frustrated when they think they are on a list for something and it never comes in!
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Nikki Reineck
It is hard to restock on specific styles if vendor wont make it anymore. So, I need to turn off the waitlist.
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Shannon Marie
Yes!! Please add this feature for per item waitlist!! All my items are handmade and so many things are 1-offs that it would be amazing to dictate from item to item what gets a waitlist. 🙏🏼🙏🏼
Don Walters
We do a lot of one of a kind sales and the wait list hurts us on these items. We really need to be able to turn it off when we do not want to use it.
BettiAnn Knight
I Agree, If I have an item that a particular size or color has sold out and I'm not able to reorder from the vendor/manufacturer I want my customers to know waitlisting isn't an option.
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