D
Damon Oates
What is the shop or customer experiencing?
  • The shop is experiencing an Ajax error on their Products page when trying to apply two specific filters simultaneously: "Posted to product list" and "Not in stock." If applied individually, the filters work perfectly. The system only breaks and throws the error when both filters are used at the same time.
What is the expected behavior?
  • The product page should successfully load and display the list of products that meet both criteria (items that are out of stock AND posted to the product list) without returning an Ajax error.
What error messages are there?
  • "DataTables warning: table id=products - Ajax error. For more information about this error, please see http://datatables.net/tn/7"
Did you replicate?
  • Yes, replicated successfully. The exact same Ajax error appears when applying both filters together.
What settings were checked?
  • Navigated to the Products tab and tested both filters individually (confirmed they work correctly on their own).
  • Tested applying both filters simultaneously (confirmed this triggers the Ajax error).
  • Verified that there are indeed products that match both criteria, meaning the page should be populating results rather than breaking.
Provide examples, sku, order #, customer names, and screenshots where possible: The following product SKUs are confirmed to be out of stock and posted to the product list. They should populate when these filters are successfully applied:
  • RGH131983
  • RG1275T8
  • RGC8110X6
  • NR100029

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