Close the Loop

Shops are noticing regular customers' orders come through without names for the shipping address and with no name on their customer account. When you go to their account to edit their name, it's been replaced with a space in that field. Most of these cases are repeat customers who had their names entered for previous orders.

Shop is reporting having black screen on multisource. We are going to try troubleshooting with clearing cache/history to see if that resolves it first - if not we will add more info

Shop is unable to use the Quick Inventory Update to update product locations as they normally do. When they attempt, they are getting the error "variant not found" This is happening for multiple products and multiple scanners. Recreated in a support test shop.

Customer Accounts with extensive histories will suddenly have their names deleted from their account details. Previous orders contain their names and all other account information is still there. We've noticed in these cases that these are apple device users and generally have facebook connected to their profile.

Shoppers are being prompted at checkout to update their contact info with their phone number at checkout. They get an error when trying to update it in cases of duplicate accounts. Shops with MSM have an increased amount of duplicate accounts due to accounts being created from Shopify orders. Currently we are advised to NOT combine MSM and CS accounts, so customers have no way to update that info on their own. Customers are unable to checkout in that case and have to reach out to the shop to manually update their phone number so they can proceed.

Shop is getting this error on their Instagram social setup page: Connection Error: API access rate limit When they go live, it shows connected but it's not counting IG viewers and not showing comments.

When the shop tries to confirm package reception on any of their returns so they can complete the process, they are getting a red crossed out circle and are unable to click the button to confirm.

When trying to upload the image in Media gallery it shows the error of "It looks like you don't have any media yet, click here to upload"

Shop is seeing that when they refund same priced products on a single order back to back, that it's only refunding one product in PayPal even though it shows that both products were refunded in CS.

Customers are trying to shop on the app during a live. When the live rep clicks to go to the next item the "shop box" closes on the customer