Close the Loop

Shops are seeing credit not being returned for failed checkout attempts.

Shop reported their is 30 to 40% customers who are facing checkout issue and getting error message like Something went wrong and unable to show Apple Pay. Also facing checkout issue if customer choose different payment method like credit card. Also customer are loosing the credits from their account and unable to checkout.

Shop has auths coming through as local pickup orders instead of shipping and local pickup is not an option

For order 5839660, one item is in the order for $14. But the order was charged a total of $34, as if there were double the amount of items in the order. There are no expired or abandoned items associated to the customer account. Confirmed there is a full charge on Stripe. Inventory logs indicate an item on the wishlist hit the cart in the same minute BUT that item is in a SEPARATE order made for a waitlist preauthorization, 5839658.

Customers are getting an error: The payment couldn't be completed because your cart has changed. Your cart will refresh now. Please review and try again. This appears to be happening with Apple Pay customers using Marketing Automation coupons (so far just First Purchase). Alternate Payment appear to work with no issue. iOS and Android are affected.

What is the shop or customer experiencing? Store credit not deducted from customer's account when using automatically on admin created orders. What error messages are there? NA Did you replicate? Yes, in test account. What settings were checked? Checked the order and setting where shop can use the customer credit to place an order should be enabled. Provide examples, sku, order #, customer names, and screenshots where possible. Order #1986148

Shopper is getting an error for taxes on attempt to purchase a gift card.

Want to have a way to connect your email account to capture those customers email directly into the program.

What is the shop or customer experiencing? Quantity is showing incorrect, it is showing on shelf count 5 but quantity zero. What error messages are there? No Did you replicate? No. What settings were checked? Checked FPFS is enabled, Use separate expiration timer for items added to cart from a shopper's waitlist is disabled, Changing Setting: shopping-cart.has-from-waitlist-expiry-time to: Enabled Provide examples, sku, order #, customer names, and screenshots where possible - Sku: XN4373 Item name: 18"H Velvet/Fur/Pompom Boots Elf Orn Red/White/Silver

What is the shop or customer experiencing? Customer is unable to checkout while using account credits , they are not getting option to pay from card if they checked the box of account credits What error messages are there? na Did you replicate? Yes , tried to able to pay with the card on checkout but don't have store credit , if customer select store credit and then pay from the card , they are not getting the option to pay from any of the cards What settings were checked? checked customer account , available credits in cx account , app version . Cx name - Susie parker appversion-4.2.10 asked shop to force close and relaunch the app and then check and they have already tried delete and reinstall the app 2 times