Close the Loop

What is the shop or customer experiencing: shop unpublished 32000 thousand products still there visible in the website What error messages are there? No Did you replicate? yes, i have the in website few unpublished product there still visible in the website and i unpublish few of the product and search it again in the website still they are visible. What settings were checked? they are completely unpublish under products. Go to Social Setup> Auto Publish to Webstore. Go to Website Content >Default Products to Unpublished and click on enable. Provide examples, These are the skus showing under collection which i checked RGC113825, RG08810EW,RGB1151NX unpublish products: SKU: dssku-21919-150248, ,SKU: 093025SilverPinkWing{this is posed on Facebook only SKU: 093025SilverPinkWing} This product sku CX825-02 is archived by the shop and showing unpublished still it is visible on the website.

Shop would is looking for an option to bulk remove favorites from customers accounts. This will help shop to remove the favorites products in bulk from customer's account.

Shop is noticing that multiple carts are just sitting after "expire time" - essentially hoarding inventory.

Shop wants an option to send notification for order fulfilment through mobile app, this will help customer to receive an notification through mobile app when the order gets fulfilled.

There is currently an option to filter by "in unfulfilled order" and there is a CSV for Ordered Products, however the shop would like an option with the opposite of that.-- Is not in an unfulfilled order or unordered products. This would help their inventory team know what boxes they can safely move around without affecting fulfillment.

For order 5839660, one item is in the order for $14. But the order was charged a total of $34, as if there were double the amount of items in the order. There are no expired or abandoned items associated to the customer account. Confirmed there is a full charge on Stripe. Inventory logs indicate an item on the wishlist hit the cart in the same minute BUT that item is in a SEPARATE order made for a waitlist preauthorization, 5839658.

Product is not publish, not posted to app or web. However still showing in the app. Product name- The Buckley Cloud Travel Dress, this is a TikTok Product. Shop Schedule the buckley travel dress to go direct to the app on monday and it posted it on the app now. Shop tried to removed it from comment sold and it's still showing live in the app.

When the shop is going live, they're unable to link their post to Facebook even though the stream is showing up on their Facebook Page. No comments are being read, no post is showing up on the posts tab even though we've verified that the shop's Facebook is connected properly. When they attempt to go live to facebook, they're getting an error that says: Linking Failed The following channels failed to link. We will not be able to read and sync the comments for the live sale video to that channel. How would you like to proceed? End Live | Continue Anyway | Retry

Shop reported specific customer waitlist pre-authorization got failed. Also, the failed items are showing under the expired items under the Customer's account. Also checked in the inventory logs and found the message " "Waitlist Auth failed for customer 196016 reason: Authorized order error {"errors":["The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first."],"success":false} Product ID: 57461, SKU: G14801"

Shop would like the ability to type in the customer tag they're looking for rather then having to scroll for it under the send notifications>customer tags section of the Mobile App Tab.