Close the Loop

What is the shop or customer experiencing? The customers are not able to apply coupon code created for local pick and even after changing the payment methods, they are not able to apply the coupon code. It's happening with specific coupons which are made specially for employees of shop. What is the expected behavior? Customers must be able to apply coupons that were created local pick up and also check out using different payment methods. What error messages are there? This coupon is only valid for local pickup. This coupon is only available for local pickups. Did you replicate? Replicated in mobile app and website by adding the items in cart and then applying the coupon and its getting applied, however unable to replicate on checkout due to lack of real payment method during testing. What settings were checked? Went to the Coupons tab on CS dashboard. Gone through the coupon details. Checked the coupon is active and working. Checked if the correct item is added to cart during checkout. Provide examples, sku, order #, customer names, and screenshots where possible. Coupon codes name : HDOYLE, LVIDRINE, KLOVELADY Customer name: Lindsey Vidrine. Kaitlynn Lovelady.

Shop has shoppers getting free shipping on their customer accounts and the logs do not have a user name showing who gave that free shipping to them.

Shop is noticing over the past few days that USPS Shipping rates have seemed to increase. They have not made any changes on their end as far as packaging or settings.

We have received multiple boutiques that are reporting a same user making rude / negative comments on the live sale. We are looking to see how these comments are incoming + also if we can block this customer for all boutiques

Confirm there are not already settings or features that do what the shop is asking for. While shops can block users and delete comments natively on Facebook, there is currently no setting or moderation tool inside the CS dashboard that allows a shop to manually delete a comment from the CS website/app live feed once it has synced. Additionally, the system does not appear to auto-sync comment deletions from Facebook to the CS web/app platforms. What does the shop want the product to do? Immediate need: The shop is requesting that our backend engineering team manually scrub the specific vulgar comments from this live feed on their CS website and app. Product feature need: The shop needs a chat moderation tool that allows them to easily hide or delete inappropriate comments directly from the CS web/app live feeds themselves. Alternatively, the system should automatically recognize when a comment is deleted on Facebook and pull it down from the CS platforms simultaneously. Why/how would it improve sales or efficiency? Leaving vulgar, harassing, or spam comments visible on the app and website creates an unsafe and unprofessional shopping environment. This severely damages the shop's brand reputation and can actively drive away uncomfortable customers, resulting in lost sales. Giving shops the ability to quickly moderate their own web/app chat feeds (or syncing deletions automatically) ensures they can protect their brand and maintain a positive, welcoming experience for their shoppers.

Viewer Counts are showing different amounts in the live overview, the overlay and the app.

We are seeing reports of shops receiving the "something went wrong" error page when interacting with the Orders tab.

Shop is reporting that partial refunds issued through CommentSold are not fully reflecting in PayPal. While CS logs multiple refund transactions, only a subset of these are visible in the merchant's PayPal activity. It appears that when multiple refunds are issued for an order, specifically when the amounts are identical or issued in quick succession, PayPal only process the first instance of that amount and skips the others.

Specifically for MSM Synced products, you cannot select the featured image within the Manage Image pop up. You CAN select the featured image when just looking under Media>Images but for products with a lot of images, not all can be viewed from there and it forces you to open the manage image pop up.