Some Customers Unable to Checkout with PayPal in App
complete
Katie Budabin
Some customers are receiving an error when trying to checkout with PayPal.
All three have reported that when they tap the button to checkout they are not able to proceed due to the mesage:
Screen failed to load
Loading errors are commonly due to network issues. Tap to reload.
They tap and it still doesn't work.
They've tried fresh installs, they've had customers clear their browser cache and try setting other browsers as their default browsers and they've tried switching from wifi to data and vice versa.
Other users have checked out with PayPal since, so we're not sure of the root cause.
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B
Bethany Honeycutt
updated the status to
complete
The team has released the fix for this issue with the 6.0.0 mobile version - please let us know if your customer's are reporting any new issues after updating
Divya Tiwari
There is another shop reported the same issue.
Shop name- DecoExchange
Customer's name and email- Gina Seratt (#serattpg@charter.net)
Issue- The customer is unable to check out using PayPal, and the issue is isolated strictly to the mobile app. She is on the latest app version and has already tried uninstalling and reinstalling it, but the error persists. However, PayPal checkout works completely fine for her on the website.