Shiva Pal
What is the shop or customer experiencing:
  • The Seel Worry-Free Purchase protection fee is calculating significantly higher than the expected rate when multiple items are added to the cart. Per Help Center documentation, the fee should range between 2% and 4% of the subtotal. However, customer Catherine Bowlus Hedgepeth added two items totaling $120 and was charged an $8.22 fee (approx. 6.85%), exceeding the maximum 4% threshold.
What is the expected behavior:
  • The Seel Worry-Free Purchase fee should calculate strictly within the documented 2%–4% range of the total cart value. For a $120 cart, the fee should be between $2.40 (2%) and $4.80 (4%), rather than $8.22.
What error messages are there:
  • No error code is displayed; the system miscalculates the fee percentage and applies the inflated rate at checkout.
  • Did you replicate: Unable to replicate
What settings were checked:
  • App environment versioning.
  • Cart subtotal scaling vs. Seel fee percentage calculation.
  • Help Center documentation for Seel Worry-Free Purchase fee thresholds (2%–4%).
Provide examples, sku, order #, customer names, and screenshots where possible.
  • Customer Name: Catherine Bowlus Hedgepeth
  • SKUs Involved: D33637BROWN, D33637NAVY
  • Example Data:
1- item ($60 subtotal) = $1.79 Seel fee (~2.98% - within normal range)
2- items ($120 subtotal) = $8.22 Seel fee (6.85% - exceeds 4% maximum)

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