Close the Loop

Within the last week, the shop has had to chat in constantly asking for a Re-Sync from support so their Shopify products will sync over. The Force Re-Sync does work, but really should only be used if Shopify or CS encounters a problem, and we need to force those products over. From the last re-sync, the chat agent noticed 400 changes that went through after a full resync. Support has went through our normal Shopify troubleshooting steps.

Shops are noticing regular customers' orders come through without names for the shipping address and with no name on their customer account. When you go to their account to edit their name, it's been replaced with a space in that field. Most of these cases are repeat customers who had their names entered for previous orders.

Shoppers are being prompted at checkout to update their contact info with their phone number at checkout. They get an error when trying to update it in cases of duplicate accounts. Shops with MSM have an increased amount of duplicate accounts due to accounts being created from Shopify orders. Currently we are advised to NOT combine MSM and CS accounts, so customers have no way to update that info on their own. Customers are unable to checkout in that case and have to reach out to the shop to manually update their phone number so they can proceed.

Products with blank compare at price fields are having the retail price come over as 0. Posted products are then showing up as $0 to customers. We have a couple shops chatting in in a panic at the moment over this. Previous behavior was that if the compare at field was blank, it would match the retail price.

Customer was able to checkout on Local pickup with No name via PayPal. The email + address is the shop information.

Want to have a way to connect your email account to capture those customers email directly into the program.

Android users are getting the following error when trying to checkout via the app. The payment could not be completed because your cart has changed. Your cart will refresh now. Please review and try again.

There is a customer who used, a coupon Welcome15 multiple even if it is set to once per customer. Orders: 5274, 2328 & 2151, coupon used: WELCOME15

Customers are getting an error when trying to checkout on the APP via PayPal since new app release.

Would be awesome if customers were able to leave product reviews. With the amazon age we live in, we are accustomed to reading reviews. Would be super beneficial if customers could leave product reviews and ratings