CTL | Credit removed during unsuccessful checkout attempt | Voters

CTL | Credit removed during unsuccessful checkout attempt

under review

Katie Budabin

Customer had a checkout attempt that never went through and it used customer credit then didn't return it to their account.

Bethany Honeycutt

marked this post as

under review

New checkout did not resolve as we had hope - we have new reports - this has been escalated for further investigation

Bethany Honeycutt

marked this post as

in progress

The team has confirmed this issue will be resolved with the new checkout set for release in Q1

Darlene Haley

Bethany Honeycutt when will that be ? It’s still continuously happening

Bethany Honeycutt

marked this post as

under review