CTL - Full Refund Amount Not Returned | Voters

CTL - Full Refund Amount Not Returned

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Katie Budabin

Shop had an order paid fully in Payment Credit. They clicked the return arrow, returned the product and clicked 'refund this product' and it did not refund the customer the full amount automatically. This order had no shipping charged (within free shipping window) and no seel fee.

November 20, 2024

Bethany Honeycutt

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For this order, the fee that was not refunded was the .29 cent Colorado Retail Delivery fee.

Robin Rawlings

Bethany Honeycutt hello! Thank you for your response! Since the order was not fulfilled and we attempted to refund fully, which would this not have been refunded?